Job Description

Overview:

We are seeking an enthusiastic and flexible candidate who is happy to work across all of our Age UK South Lakeland Shops in the absence of its main manager, they will be involved in the day to day running of the shop. You will be optimising sales, maintaining effective management and have a good eye for merchandising. Your own car is essential for this role.

Role of Retail Support Associate

1

Role of Retail Support Associate

1. To take day to day responsibility for managing one of our shops when the main shop manager is absent.

2 To brief the Head of Retail at regular agreed intervals on performance and progress of the shop if covering for a longer period than two weeks.

3. Maintain awareness of the work that Age UK South Cumbria is doing within the community.

4. Maintain and develop good relationships with local communities and organisations.

Optimising Sales

1. To ensure that the shop meets sales targets set by the Head of Retail

2. To assist marketing campaigns and sales promotions to increase sales.

3. To ensure that the shop is competing effectively with local competitors.

4. To ensure that staff and volunteers maintain a high standard of customer care.

5. To apply company display, merchandise, and standard window dressings.

Maintaining Effective Stock Management and Merchandising

1. To ensure that donated goods are dealt with efficiently in the stockroom; to identify stock to go out on the shop floor or recycling.

2. Ensure the window and merchandise is displayed well and within guidelines.

3. To control stock density and rotation.

4. To initiate local stock and sales promotions.

Staff Management and training

1. To manage the store and delegate to others in your absence.

2. Provide training for new and existing staff and volunteers.

3. Recruiting of volunteers.

4. Foster a positive team spirit, communicate sales figures and better ways of working within your team.

5. Attend any training or meetings, as advised by the Head of Retail.

Administration

1. Complete daily/weekly sales returns as requested by the Head of Retail

2. Ensure that banking and till procedures are done daily or when required within deadlines.

3. Adhere to all audit procedures, health and safety processes and organisational requirements.

This role is 35 hours per week, 5 days over 7. There will be an agreed rota provided in advance whilst providing a consistent work pattern where possible.

We offer five weeks paid holiday per year, plus public holidays. A health benefit scheme and pension scheme is available for staff after completing a probationary period of six months.

If you are passionate about retail, have the flexibility to work across our various shop locations and have the ability to analyze situations effectively we would encourage you to apply for the role of Retail Support Associate. Please contact us on 01539 728118 or via email on ldawes@ageuksouthlakeland.org.uk to request an application pack. An application form must be completed in order for the application to be considered. We cannot accept CV's on their own.

Job Type: Full-time

Pay: 22,531.00-22,986.00 per year

Benefits:

Company pension Health & wellbeing programme Store discount
Work Location: In person