Job Description

If you're great with people and have a talent for making the most of our retail potential, we're looking for a Retail Team Leader in the National Trust Garden Centre at Morden. This role is well suited to someone that loves plants and has a keen interest in gardening. In this role you can help everyone to have an enjoyable and memorable day.

This is a full-time role, working 37.5hrs per week, including alternate weekend working

. Typically, you'll be working from 9am - 5:15pm per day.


For this role, you'll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.

Interviews will be held w/c 16th June 2025 at Morden Hall

What it's like to work here:To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.



What you'll be doing:This role is predominantly based outdoors, so you'll be working outside in all weathers, and it may be physically demanding & includes alternate weekend working.


You'll help to manage the plant sales area, you'll help monitor stock and assist the outdoor team with supporting our visitors and merchandising plants and outdoor retail products. You'll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work.


Reporting to the Plant Department Manager, you'll be supervising staff and volunteers in the outdoor department and working alongside colleagues in other departments to give the best possible service to everyone who visits.


You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.



Who we're looking forWe'd love to hear from you if you're:


able to lead, support and develop a team confident dealing with a people in a variety of situations, including when they have complaints focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Permanent f/t (37.5 hrs pw)