Job Description

Salary: 12.82 per hour (4002.38 per annum actual)


Hours: 6 hours


Location: Towcester


Closing Date: 12 September 2025


About the role

Make a Difference Every Sunday



Willen Hospice is looking for a passionate and driven

Retail Team Leader

, reporting into the Cluster Team Leader to oversee the smooth day-to-day running of our retail shop in Towcester each Sunday. This is a fantastic opportunity to support a committed team of volunteers while delivering high standards of customer service and helping raise vital funds for our hospice care. The successful candidate will need to be physically fit due to the high volume of manual handling involved. You will be able to safely move and handle furniture, some of which will be heavy. You will have good organisational, communication, and interpersonal skills as well as previous retail experience.

Key Responsibilities

?

Lead the Shop

: Support volunteers and ensure smooth daily operations, opening and closing the shop as a key holder.



?

Drive Sales

: Help meet weekly targets by promoting products and creating an inviting shopping experience.



?

Support Volunteers

: Arrange rotas, provide training, and motivate the team to deliver excellent service.



?

Engage Customers

: Offer a warm welcome and provide helpful advice, promoting Gift Aid where possible.



?

Manage Stock

: Assess, sort, and price donated items; maintain appealing merchandising and stock levels.



?

Ensure Standards

: Maintain a clean, safe, and well-organised environment in line with our policies.

What you'll need:

Experience

: At least 2 years' retail experience is essential; charity retail experience is a bonus.

Leadership

: Confident leading a team, with strong organisational and communication skills.

Customer Focused

: Friendly, approachable, and passionate about delivering excellent customer service.

Hands-On

: Comfortable handling stock and performing physical tasks throughout the day.

Tech-Savvy

: Familiar with using tills, basic PC skills, and able to maintain accurate records.

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient's needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.



Ready to take the next step in your career? Apply today and help shape the future of facilities at Willen Hospice!

This appointment is subject to an Enhanced Disclosure and Barring Service check, including Barred lists.

Interviews will take place week commencing 15th September 2025

Previous applicants need not apply

In return for your skills you can expect


To join a supportive and caring team Generous annual leave entitlement starting at 35 days pro rata (inclusive of statutory and bank holidays) Employer enhanced auto-enrolment pension scheme



Enhanced maternity, adoption and sick pay provision Ongoing commitment to education and professional development Blue Light Card discounts (with membership) * Access to Employee Assistance Programme