Job Description

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IN ART WE TRUST

Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

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THIS IS YOU

As a Retail Top Seller at the Moco Museum Store of London, you are a natural sales superstar who thrives in an energetic retail environment and is not afraid to make the first move with customers. You bring energy, confidence and genuine enthusiasm to every interaction, turning browsing into buying! You are driven by results, a high hourly wage, bonuses, and targets motivate you to push further and deliver your best every day at work. You care about the thrill of selling products. You love showcasing modern, trend-led items that spark excitement and turn every sale feel rewarding.

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KEY RESPONSIBILITIES

Driving sales through attentive upselling is at the heart of your role, helping customers discover and take home products they will be inspired by. Handle sales and transactions with care and efficiency, including memberships and gift wrapping, while ensuring every interaction feels smooth and positive. You will motivate and coach team members to deliver exceptional customer service and achieve giftshop goals. You will proactively and confidently approach visitors in a friendly and welcoming way, guiding them to products that match their interests and needs. Maintain a professional and inviting atmosphere on the sales floor, ensuring it is visually appealing and organized at all times. Respond to visitors' questions with confidence and enthusiasm, sharing your knowledge of the Museum and our range of products. Assist with inventory management tasks, such as regular stock counts and identifying product shortages. Adhere to cash handling procedures and reconcile register balances at the beginning and end of shifts. Follow scheduling and zoning guidelines to optimize giftshop operations and customer service.
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REQUIREMENTS

Previous experience in mainstream and trendy retail brands is seen as an advantage. Genuine enthusiasm and a winning attitude toward sales. Experience can grow, but the right mindset makes all the difference. Friendly, approachable and confident, with excellent communication and interpersonal skills that make visitors feel welcome. You love to see them smile and leave the shop feeling happy. Motivated to help visitors find the perfect gift or keepsake, creating a positive and engaging shopping experience. Able to thrive in a busy, fast-paced environment and adapt easily to changing priorities. Flexible availability, including weekends, bank holidays and peak museum seasons.
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WHAT MOCO OFFERS

Beneath our brand's surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.


Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.


Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.


In addition, we provide the following benefits:

Competitive salary, with additional bonuses when sales targets are achieved. The chance to be part of a fun, global team dedicated to promoting modern art. A high-energy work environment that will keep you on your toes and inspire you to think outside the box. Access to exclusive events, exhibitions, cultural activities, so you can deepen your love for art and culture. Fun team activities and social events, including work parties, to celebrate successes and enjoy time together. Exclusive discount on merchandise and admission to share our art and inspiration with your loved ones.
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IN YOU WE TRUST

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?


If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.

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About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramovi?, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.


Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful - we are Moco.