Job Description

Retailer Support Administrator

Thorne (BMW Vehicle Preparation Centre) -

25,058 per annum

Hybrid - on site and work from home

Purpose of the Role

To provide efficient administrative support to meet business and customer needs, ensuring all departments and the Retailer Network receive a high standard of service.

Key Responsibilities

Provide full admin support across departments Maintain and improve departmental admin processes Liaise with workshops and other departments Follow procedures and suggest process improvements Handle enquiries from Retailers, customers and internal teams professionally Accurately process Direct Delivery and PDI requests from BMW/MINI UK & Ireland dealers Coordinate self-collection and direct deliveries with distribution Manage and update data using spreadsheets and databases Carry out other duties as required

Initiatives & Focus Areas

Health & Safety Risk reduction through training 8P and quality performance Process improvement Uphold BMW and BCAL brand standards

Role Significance

Key to the coordination of service delivery Central point for Retailer vehicle delivery Supports efficiency, contract performance, and SLA targets Requires effective workload forecasting and data analysis

Skills & Experience Required

Customer service experience Strong verbal and written communication Problem solving and critical thinking Planning, organisation and decision-making Teamwork and performance focus Negotiation and conflict resolution Adaptable, empathetic and resilient Confident using PCs and systems
Job Types: Full-time, Permanent

Pay: 25,048.00 per year

Benefits:

Company pension On-site parking
Work Location: In person

Reference ID: BMWRSA001