At Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
The Retention Manager is a key leadership position within Neilson, responsible for managing Retention activities, delivering an exceptional experience for customers across all touchpoints and following the sale of a life insurance policy.
This position plays a critical role in maintaining customer satisfaction, resolving escalated issues, and optimizing the efficiency and effectiveness of Retention Operations.
Working closely with the Customer Transformation Lead and Group Head of Retention, the Retention Manager will take a hands-on approach to implementing and evolving existing processes, driving an ethos of continuous improvement and delivering excellent outcomes for customers.
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