Job Description

Company Outline

We have an exciting opportunity for a Retentions and Renewals Consultant to join our team. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, Zurich, L&G to name but a few.

We operate some of the UK's leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK's leading household comparison sites including MoneySuperMarket, GoCompare, Money Saving Expert.

Job Scope

As an ActiveQuote

Renewals and Retentions Consultant

, you will be responsible for delivering exceptional customer service to existing customers and producing high-quality, sustainable business through a proactive contact strategy.

The key functions of this sales-based role are to successfully retain, renew or re-broke existing customers; You will do this through your expertise and knowledge of the marketplace.

The role requires individuals that are self-motivated, understand and able to deliver an outstanding customer experience, whilst achieving KPIs and managing customer expectations throughout the lifetime of their policy.

What We're Offering

Competitive Basic Salary 25,077 Uncapped Commission, OTE up to 41,000 30 days holiday per year (inclusive of bank holidays) Monthly departmental incentives Full ongoing training will be provided Good location with excellent transport links A hardworking but fun and lively

Responsibilities and Duties

Providing excellent customer service in line with ActiveQuote standards, procedures and guidelines Provide the highest levels of customer service and advice to retain customers who are looking to cancel policies mid-term or at renewal stage Talk positively about the ActiveQuote brand with customers, raising awareness of full product offering and take advantage of cross sell or rebroke opportunities Liaise with our insurer partners to determine best industry policies and practices, and handle customer complaints and cancellations effectively Regularly reviewing customers' demands and needs, ensuring protection gaps are filled, whether that is with their holding insurer or switching them to a different insurer where appropriate Keep abreast of changes to industry regulations and underwriting criteria of our insurance partners Having a high regard for compliance within an FCA regulated business and adhering to all legislation and regulatory guidelines Contribute to, and follow at all times, ActiveQuote's policy on Treating Customers Fairly To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

Skills & Education

Essential

Minimum of 5 GCSEs including Math's and English at grade C or above Excellent communication skills both verbally and written towards all our customers and insurers A dedication to being reliable, honest and passionate about our customers Excellent organisational skills and capable of multi-tasking to meet tight deadlines Strong self-motivation Ability to contribute to a positive, working environment with a good team spirit and strong work ethic Previous experience of working within a competitive, customer focused or proactive sales role A proven track record in achieving sales targets and goals Able to work 37.5hrs per week on a flexible basis.

Desirable

Experience of working within an outbound call centre role, and/or within financial services or regulated environment Experience dealing with annual review of insurance policies, and rebroke/upselling new policies CII or IFS qualifications
Job Types: Full-time, Permanent

Pay: 25,077.00 per year

Benefits:

Company pension Work from home
Work Location: Hybrid remote in Cardiff CF11 0SN