Job Description

Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.


We have an opportunity for a Retirement Housing Officer to join our specialist housing team based at Harling Court, Ledbury, with occasional travel to nearby schemes and Platform Housing offices when required.


This is a part-time role, working an average of 25 hours per week on a shift rota basis. You will need to be flexible to work shift patterns between 8am and 10pm, Monday to Sunday. There will also be the requirement for sleep-ins up to twice a week, for which you will receive 55 per sleep-in.

What could you be doing?

As a Retirement Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment. You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.


You will provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks. Responding, investigating and taking timely action to reported breaches of tenancy and leasehold agreements will be a key part of the role.

Some things we need from you:

Experience of working in a customer-facing role in a Housing organisation or with older people in a community/retirement housing. You will be customer focused and may have experience of working with customers to solve complex issues. An awareness of working with vulnerable Adults would be desirable. Great interpersonal skills and used to communicating with people from diverse backgrounds. Keen to deliver high standards with an ability to look to improve services too. Confidence using digital devices, ICT software and systems. Due to the travel to offices and other facilities, a driving license and use of your own vehicle will be required. An Enhanced DBS check is also required for this role.

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.


You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.


We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.


Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.


If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.


Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.