Job Description

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Are you a Housing Officer looking to make a difference? Do you have a passion for Specialist Housing or Supported Living?

We have an opportunity for a Retirement Housing Officer to join our team based in Leicestershire. The role will be predominantly based at our Arkwright House and Brookside Gardens properties, however you will be required to work at our other locations across Leicestershire on occasion to cover any period of absence.



If you have experience working with people in sheltered housing, housing management, residential care, home care, social services, or health services and have worked with a range of voluntary and statutory agencies to secure and coordinate care and support for older people, then we want to hear from you!



This role is working 35 hours per week on rota shift pattern. You will also participate in an out of hours standby rota, a minimum of three times per year, to provide occasional phone based support to our Retirement Living schemes.


This role is on a fixed term contract until 31st July 2026.


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What could you be doing?

As a Retirement Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment. You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.



You will provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks. Responding, investigating and taking timely action to reported breaches of tenancy/leasehold agreements will be a key part of the role.


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What are some things we need from you?

You will be customer focused and may have experience of working with customers to solve complex issues An awareness of working with vulnerable Adults would be desirable Great interpersonal skills, and used to communicating with people from diverse backgrounds Keen to deliver high standards with an ability to look to improve services Confidence using digital devices, ICT software and systems An Enhanced DBS check is also required for this role. Full UK driving license and access to your own vehicle
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What are some of our great benefits?

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts Health Cash Plan worth up to 1700 p/a with cashback for dental, optical, physio and complementary therapies and more Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions) Learning and Development opportunities Salary sacrifice electric vehicle scheme Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com. Interviews are scheduled to take place in early January