Job Description

Full Time 37 hour per week working Monday to Friday.

We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join one of the UK\xe2\x80\x99s most trusted social housing providers.

You will be joining us at an exciting time as we have just been awarded grant funding to retrofit over 2,200 properties over the next two years.

As Retrofit Officer you will be responsible for helping to deliver this programme and playing an important role in our EPC Band C and Zero Carbon journey.

If this sounds like you, you\xe2\x80\x99ll feel right at home at Citizen. As well as a generous benefits package, we enable all Citizens to achieve the best possible balance between work and personal life and provide opportunities for everyone to reach their full potential.

In housing you can make a real difference, the role of Retrofit Officer will involve:

• Supporting the Decarbonisation Project Manager or Technical Officer in the overall administration of the Project as agreed at the briefing and pre-start meetings
• To make regular and sufficient inspections at intervals appropriate to the stage of the works to establish that the works are being carried out in accordance with the Project documentation and process handover in compliance to the project aims
• To attend or hold regular Project Team meetings and deal with overall Project status including progress on site compared to the agreed programme of works
• Ensure materials and workmanship comply with the contract specification or that any variations are valid and offer improved performance. Record all variations accurately and in a timely manner ensuring information is provided so that costs projections are updated in accordance with procedures
• Maintain a daily project diary to verify relevant project statistics such as labour on site and prevailing weather conditions and provide copies to the Decarbonisation Project Manager or Technical Officer
• Ensure effective liaison and working with the contractor and tenant liaison team to deliver high quality customer service and minimise disruption to customers in line with expected outcomes
• Ensure customer complaints are responded to within prescribed timescales and any agreed remedial works are carried out fully, again within agreed timescales
• Maintain contractual and financial control from commencement to completion of projects, utilising the project management system to accurately record ongoing project costs. Monitoring all aspects of progress and compliance on a regular basis and advise line manager of any variation from the agreed project parameters in a timely manner
• Authorise interim and final payments subject to the Groups levels of authority and financial regulations and conclude and agree the final account including the defects period and the final inspections thereto arising
• Monitor and record Health and Safety performance of the contractor against predefined KPI\xe2\x80\x99s and advise of any relevant issues. Ensure third party health and safety audits are effectively facilitated in line with project requirements

As Retrofit Officer we need you to have:

• Experience delivering retrofit projects in particular External Wall Insulation Contracts with a working knowledge of related roofline works, loft insulation, internal wall insulation, cavity wall installation, window and door installation and gas works in relation to retrofit programmes
• Understanding of contract supervision and Clerk of Works role
• Building Construction related HNC or Degree qualification or equivalent
• Knowledge and understanding of the legislative frameworks applicable to the building/construction and social housing sectors for example PAS 2030 and PAS 2035
• Knowledge of construction, housing disrepair and building pathology
• Experience of procurement and delivery of major works programmes including contract management and budgetary control

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• \xe2\x80\x98Live work better\xe2\x80\x99 scheme which actively encourages work-life balance

• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension \xe2\x80\x93 Citizen match up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP \xe2\x80\x93 a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen\xe2\x80\x99s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK\xe2\x80\x99s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities\xe2\x80\x99 face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

This role will require you to undertake a Basic DBS.

Closing date: 30th July 2023

Interview date: Monday 31st July 2023

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Citizen