Job Description

CVP are recruiting for a Returns Supervisor to work in our busy and expanding operation.

The overall purpose of the role is to support the customers and warehouse operations teams through the effective management of the returns and administration processes in dealing with returned goods on a timely and accurate basis.

The successful candidate will join the Returns team, where they will be responsible for processing returned products originating from both e-commerce and account sales channels. Items may be returned for various reasons, including incorrect ordering, unsuitability, damage or defects, or changes in customer requirements. The role also encompasses support for CVP auctions and the provision of absence cover across office departments as required. Additionally, the position involves a range of administrative duties to support departmental operations including:

Creating returns jobs (RMAs - return materials authorisations) and issuing RNs (returns numbers)

Booking jobs into the system

Issuing credits and refunds for customers

Booking couriers/freight companies (to pick up returns and to send items back to customers as appropriate)

Accurately entering details of return into CVP's internal service and database system

Liaising with customers regarding returns jobs throughout the process and keeping them informed of progress (over email and phone predominantly)

Liaising with suppliers/manufacturers

Liaise with engineering team regarding technical returns

Chasing up suppliers where missing items/products have been reported Liaising with accounts team where necessary Scheduling vendor returns Special projects as assigned Assisting in stock takes

Desired skills and core attributes:

Capable of delivering staff training and providing ongoing support

Previous customer support administration experience beneficial

Previous returns/warehousing administration experience would be beneficial

Personable and friendly.

Computer literacy

Well-organised, able to multitask.

Efficient and friendly telephone manner

Confident approach-able to adapt to a wide range of people and situations

Flexible, so can deal with ad-hoc administrational tasks.

Enthusiasm and Self-Motivation

Listening skills

About CVP

CVP is one of the leading and largest independent resellers of production equipment for the Media and Entertainment sectors in Europe. With over 37 years of expertise which spans TV & Film, broadcast, production, cinematography, professional video, audio and photography equipment, CVP services some of the biggest names in this vibrant industry including the BBC, ITV and Netflix, and many independent film and TV producers, academic institutions and individual content creators.

But we are more than just a reseller; we are a trusted business partner and an extension of our customers' and suppliers' teams. With over 200 dedicated professionals across six locations, we genuinely care about our customers. Our unrivalled experience and collective knowledge enable us to understand their needs deeply, allowing us to deliver first-class services tailored to find the right solution. Whether you're looking for a compact camera, a complete studio system, or seeking expert sales or creative advice, we are here to help.

Our passion for what we do is reflected in every aspect of our business, from our meticulous engineers who ensure every piece of equipment is in prime condition, to our sales support team that offers peace of mind and independent, bespoke advice, and our highly skilled technical gurus and online services team.

Recognised in the industry as the 'go-to reseller for all acquisition equipment,' we take pride in our unique customer-focused and bespoke approach. Over the years, we have fostered close relationships and partnerships with over 1,000 brands and key manufacturers, including ARRI, Canon, RED, and Sony, among others.

Join us in our mission to provide exceptional service and innovative solutions, and become a part of our dynamic team that is passionate about serving our customers and driving success in the industry.

Salary/Remuneration

The salary for this position is 32,000 per annum.

Company Benefits

Company pension scheme

Life Assurance Cover

Free car parking (at selected locations)

Learning and Development opportunities

Retail discounts and subsidies

Employee assistance program

Death in Service benefit

Job Type: Full-time

Pay: Up to 32,000.00 per year

Experience:

Warehouse management: 1 year (preferred) Returns Administration: 1 year (preferred)
Work Location: In person