Job Description

Join South West Grid for Learning Charitable Trust and contribute to our two-decade legacy in online safety. We're seeking individuals passionate about digital well-being to join our team. Your role here will be more than a job; it will be a part of a mission to make the internet a safer place.

As a member of our team, you'll collaborate with experts, gain knowledge, and contribute to impactful projects. We offer opportunities for professional growth and the satisfaction of making a real difference.

Joining the company offers a comprehensive benefits package including continuous support and training, increasing annual leave (up to 30 days), a generous pension plan, and a wide-ranging Employee Assistance Program covering health and therapy treatments. Additional perks include an employee discount platform, family-friendly policies, annual flu jabs, and eco-friendly commuting schemes like Cycle to Work. This package aims to support employees' well-being and professional growth.

If you're committed to online safety and eager to shape the future of digital health, we welcome your expertise. Join us in our continued journey to create a safer digital world. Your skills are crucial to our ongoing mission. Together, let's build a responsible online environment for future generations.

Background:

SWGfL is a not for profit charity ensuring everyone can benefit from technology free from harm. Forming 1/3 of the UK Safer Internet Centre, our experts advise schools, public bodies and industry on appropriate actions to take in regard to safeguarding and advancing positive online safety policies. Providing vital support to schools, organisations, teachers, parents, victims of online / offline harm, key government departments and industry, SWGfL has been at the forefront of the online safety landscape for nearly 25 years; delivering key support to those in need across the UK and Internationally.

SWGfL has been at the forefront of online safety, delivering engaging presentations and training to a wide variety of audiences nationally and internationally. Our work has brought online safety to the forefront of public attention, ensuring everyone can develop their understanding of what online safety truly means in an ever changing world.

1 Job purpose

This role will involve working with clients needing support having got in touch via one of the SWGfL helplines. The successful candidate will be responsible for responding to calls and emails supporting victims of intimate image abuse and other forms of abusive and harmful online behaviour. Clients are mostly adults, but we also support children aged 13+ in some specific cases.

The role will involve responding to client reports, offering advice, practical assistance and support that will help to resolve the issue. Significant time will be spent searching for content such as images and video and reporting this to the platforms for removal. The successful applicant will be exposed to content which will vary from low level harmful to

highly graphic, and at times distressing, content

of a violent and/or sexual nature

while undertaking this work, often hosted on adult websites. Appropriate support and clinical supervision will be offered to staff to help deal with this. While we are always supportive and empathetic to the people who come to us, our focus is on offering a practical service rather than counselling.

SWGfL Helplines are constantly working to improve outcomes and offer protective solutions and preventative technologies to online issues such as StopNCII.org. This role would suit someone with knowledge of, and an interest in, the development of innovative technologies to keep people safe online.

Responses to clients will be both written and verbal. It is anticipated that in order to help clients, liaison with a range of external organisations and stakeholders will be required, such as internet industry platforms including Facebook, X, Instagram, adult sites, police, legal services and other support partners.

Job Type: Fixed term contract
Contract length: 12 months

Pay: 26,000.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person