Job Description

Position Summary

====================

Administrators at Isle of Man Energy play a crucial role in delivering top-tier administrative support and customer service. They manage customer calls and emails, ensuring all inquiries and complaints are resolved efficiently and professionally. This position is vital in upholding Isle of Man Energy's commitment to outstanding customer service, exemplifying the company's dedication to excellence

====================================================================================================================================================================================================================================================================================================================================================================================================================

Revenue Control Administrator Responsibilities

==================================================


Review billing reports to identify and rectify any inaccuracies. Ensure billing is completed accurately on a daily, weekly, and monthly basis. Monitor billing sequences to guarantee timely and correct month-end and year-end reporting. Enter the correct Calorific Value into the system daily. Conduct quarterly audits of billing calculations. Manage and monitor the Consecutive Estimate, Non-Sign Up, and No Usage and Reminder Letter spreadsheets. Ensure all customers receive exceptional service. Identify risks, opportunities for improvement, and ways to enhance team performance and customer offerings. Ensure bills are sent to our billing distributor and audits are completed. Resolve invoice disputes while maintaining strong customer relations. Apply payments to accounts daily. Complete daily Direct Debit runs. Clear ADDACS and unpaid transactions daily. Conduct timely Direct Debit reviews. Support the dunning and enforcement processes. Process credit checks and refunds. Ensure daily postal dispatch. Be able to manage phone calls in a polite and professional way.

Minimum Requirements

========================


Experience in a similar office role Strong attention to detail Ability to manage billing cycles Excellent customer service skills Ability to identify and implement process improvements Experience in payment processing Knowledge of compliance and enforcement processes

Core Competencies:

Proficiency with relevant software applications such as Microsoft Office Strong attention to detail Excellent customer service skills Ability to manage billing cycles Experience in conducting audits Numerical proficiency for financial analysis

Health and Safety

All staff are expected to follow established health and safety procedures while working for the IEG Group of companies, and in accordance with policies developed by IEG. This means:


Complying with and adhering to IEGs accepted standards and procedures. Where appropriate, taking responsibility for workplace hazards/risks you identify and communicated to management. Undertaking regular reviews of workplace risks/hazards that are present in your work. When, and if, necessary, participate in the investigation of accidents/incidents according to IEGs procedures. Undertaking appropriate and effective staff training when required or necessary. Promoting a healthy and safe workplace. Actively supporting health and safety initiatives. Comply with any rehabilitation plan designed with you for a return to work after an accident.

Changes to

From time to time, it may be necessary to consider changes in the job description in response to the changing nature of our work environment. Such changes, including technological requirements or statutory changes, may be initiated by the manager of this job with due consultation with the position holder. This job description should be reviewed as part of the preparation for performance planning cycle.