Job Description

Description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to net zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits, and development opportunities in a dynamic and purpose-driven environment.

About the Role

Reporting to the Billing Manager, the Revenue Protection Lead will be responsible for overseeing all Revenue Protection activities within the Billing Department (Electricity). This role involves strategic oversight, leadership of the Revenue Protection Officers, and ensuring robust processes are in place to minimise revenue leakage. The post holder will play a critical role in safeguarding company revenue, ensuring compliance, and driving continuous improvement in billing assurance practices.

Supporting the company's mission of supplying first class customer experience for homes and businesses, you will develop working practices that provide best-practice solutions for the company and customer, to make firmus energy the supplier of choice.

Key Responsibilities

Be responsible for the delivery of all revenue protection activities, ensuring the business is protected from error and fraud. Lead the Revenue Protection function, providing guidance and oversight to Revenue Protection Officers across all activities including no vend reporting, top up history analysis, lead management and shadow billing Develop and implement strategic plans to identify and mitigate revenue risks. Ensure compliance with legal, licence, and commercial requirements across all Revenue Protection activities. Conduct high-level analysis of consumer electricity usage and metering data to identify anomalies. Coordinate with the credit control department to identify and assist in the recovery of debt in line with company policy. Monitor industry developments and gather intelligence to inform investigations. Drive system improvements and support business change initiatives. Manage complex claims and disputes, including small claims applications and court attendance. Provide regular reporting to senior management on Revenue Protection performance and risks.

Skills, Knowledge and Expertise

The Individual

The successful candidate will be a strategic thinker with a sharp eye for detail and a passion for protecting revenue integrity. They will have proven leadership experience in billing & compliance, thrive in fast-paced environments, and are confident navigating complex data and regulatory frameworks. With strong communication skills and a collaborative mindset, they embody the company's values of empathy, clarity, integrity, and teamwork--driving results while fostering trust across departments.

Skills & Experience

Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths. Proven leadership experience in a billing, compliance, or revenue assurance environment in the electricity sector. Excellent communication skills for internal and external engagement. Strong analytical skills with experience in data analysis and reporting. Advanced IT skills, particularly in Excel and billing systems.

Desirable

Previous experience in customer-focused financial rolesAbility to manage multiple priorities in a fast-paced environment. Self-motivated with a proactive approach to problem-solving

Benefits

Competitive Salary + Bonus and Benefits Hybrid working (3 days on site, 2 days remote) Dedicated development opportunities Training and upskilling support And More (See full list of benefits below)

Career Incentives & Benefits

Health & Wellbeing

Hybrid working options Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance program

On-Site Facilities

Free on-site parking Electric car charging points Secure office space Coffee station

Financial Security

Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay

Career Progression

Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards

Firmus Energy Supply is an Equal Opportunities Employer

About firmus energy

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.