Job Description

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Description

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Ireland's energy sector.

About the Role:

Reporting to the Revenue Protection Lead, the Revenue Protection Officer will assist with Revenue Protection duties within the Billing Department. The post holder will play a key role in identifying situations where revenue is potentially at risk, and ensuring all customers are billed for the energy they have consumed. The post holder will assist the Revenue Protection Lead with all Revenue Protection and assurance activities ensuring robust processes are in place to minimise revenue leakage.###

Key Responsibilities

Gain thorough knowledge of market procedures and industry best practice relevant to Billing and Revenue Protection operations Monitor consumer gas usage and conduct metering analysis to identify and investigate potential Revenue Protection situations Complete debt recovery and credit management activities in line with Revenue Protection policy Follow up on payplans and escalations regarding debt recovery/disconnection Complete consumption data analysis to determine refunds/back charges Process customer refunds, site works requests and sundry invoices Assist Meter Reading Team with long-term meter inaccessibility issues Work closely with other internal departments to enhance Revenue Protection procedures and policies Gather intelligence from the external environment to aid Revenue Protection investigations Assist with system improvements and business changes Process account history requests and ensure timely resolution of claims and disputes Any other duties as directed by the Customer Billing Manager or Revenue Protection Lead
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Skills, Knowledge and Expertise

Essential:

Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths Excellent communication skills (written and oral) in dealing with internal and external relationships Previous experience resolving customer queries Ability to process large volumes of information quickly and accurately Ability to deal with a heavy workload in a demanding environment Self-motivated, with an ability to work independently

Desirable:

Previous experience in customer focussed role in a financial environment Previous experience working in a regulated utility business

25K Basic Salary + Bonus

Competitive Salary + Bonus and Benefits Dedicated development opportunities Training and upskilling support And More (See full list of benefits below)
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Benefits

Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance program Free on-site parking Electric car charging points Secure office space Coffee station Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards
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About firmus energy

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.