Job Description

We have a fantastic opportunity for a Revenue Protection Officer to join our Revenue Protection team on a full-time permanent basis.



The successful candidate will carry out thorough, detailed investigation work to ensure minimal financial losses to the Company and support the Revenue Protection Manager by carrying out various revenue protection duties with the aim of reducing ticketless travel, fare evasion and internal fraud.



You will strive to uphold the high standards of First Bus at all times particularly when dealing with our customers face to face.



You are required to be a highly visible presence across the Chelmsford bus network. Requirement to work flexibly as role includes both early and late finishes along with weekend and bank holiday shifts.



Requirement to travel to all locations across the Chelmsford bus network.

Key Accountabilities

Protect our revenue and ensure that all our fare paying passengers are fairly treated Ensure that drivers are issuing appropriately priced tickets and that customers travelling on buses are in possession of a valid ticket or pass Withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork Accurately record details of all buses boarded and ticket checks carried out and to report irregularities found Interact with both passengers and drivers in a friendly, calm and professional manner, offering assistance when required Provide excellent customer service both on buses, on street and at bus stations / interchanges Issue the appropriate notices to passengers found without possession of a valid ticket or pass Liaise with Depot Managers, Police and external stakeholders as necessary Undertake any additional duties as requested by the Revenue Protection Manager.

Experience/Skills

Essential:

Excellent numerical skills Ability to work on own initiative Excellent understanding of written and spoken English Proven experience of working in a customer facing environment Excellent time management Experience in working within a small, effective team Good knowledge of Microsoft Office and Android mobile apps Ability to work in stressful situations maintaining a calm and professional approach Flexible approach to working pattens Excellent communication skills

Desirable:

Previous revenue protection experience Ability to create and embed new ideas and take ownership for that action Experience of writing and submitting reports Experience in confrontation management

Benefits

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass Cycle to work scheme 25 days' holiday + bank holidays Holiday buy/sell scheme Pension scheme and chance to buy discounted First Group shares Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.


Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.


Applicants are advised that background checks will be conducted as a standard part of our recruitment process.