Job Description

Revenues and Benefits Apprenticeship

Scale 4 (26,403 - 28,142)

37 hours, Full-Time

Temporary (September 2027)

Hybrid: Stopford House and homeworking

Application Deadline: Sunday 5th October 2025, 11:59pm

Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.

Shortlisting Date: Monday 6th October Tuesday 7th October 2025

Interview Date: Thursday 16th October 2025 Monday 20th October 2025

Interview Type: In person

While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Join us at Stockport Council MJ Local Authority of the Year 2025

Your Role

Join our Revenues and Benefits Team as a Business Administrator Apprentice and gain real-world experience while studying towards a Level 3 Business Administration qualification.


We can offer 1 day a week dedicated to study time, monthly workshops at Frontier House Business Centre (M50 3SR), full support from experienced colleagues and mentors and a chance to build your skills and confidence in a

professional environment.

Important eligibility note:

This apprenticeship is designed for individuals at the start of their business administration career. Unfortunately, those with significant prior work experience in administration or a qualification at Level 4 (or above) in business or a related subject may not be eligible for funding and therefore cannot apply.


You'll be part of a friendly, supportive team helping to manage customer accounts and provide excellent service.


You will:

Communicate with customers and organisations by phone, email, and letter Keep accounts up to date Learn how local government works behind the scenes Make a real difference to people in your community

About You

The job will involve maintaining customer accounts, processing applications in line with current regulations and communicating with the public via telephone, email and letter. If you don't have experience in all these areas, we'll help you develop the skills and experience you do have with our full training package.


You will have the following attributes:

Excellent communication and interpersonal skills Ability and confidence to deal with a wide range of customers over the phone and work well with other team members and services Effective organisational skills Excellent written English Ability to work accurately to deadline Ability to work flexibly to support the team's core work and other objectives Experience of using office I.T applications including Microsoft Word and Excel.

About Us

Our Revenues and Benefits Team helps fund vital services like schools, social care, and bin collections. We also support residents with Housing Benefit, Council Tax Support, and Free School Meals.


This is a fast-paced, rewarding role where you'll learn loads, grow your confidence, and open doors to future career opportunities.


At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.


We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you would like to find out more about the role please contact Stuart Edwards at stuart.edwards@stockport.gov.uk or Claire Hickey at claire.hickey@stockport.gov.uk for an informal discussion about the role.

The successful applicant's appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

Privacy Notice

Follow our recruitment team on

X

,

Instagram

and

Facebook

for updates on our vacancies and recruitment events.

Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.


We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.