Job Description

We have an exciting role on offer within our Resident and Business Support service as a Revenues and Benefits Assistant/Officer.


About Us


Resident and Business Support is a very high-profile service, which undertakes the vital role of collecting the main sources of income that the Council needs to fund its services, including council tax, business rates, sundry debt, and fines.


We are looking for someone to be part of a small team responsible for the billing, collection, and enforcement of business rates for approximately 5,000 properties with an annual amount due of around 40m.


The role will involve all aspects of business rates administration. This will include processing changes of business premises, applying reliefs and exemptions, processing refunds and negotiating payment arrangements. You will need to be able to learn, understand and apply the relevant legislation applicable to business rates. You will also be expected to deal with phone calls from a wide range of customers, providing excellent advice and customer service.


We are looking for a dedicated individual who can demonstrate excellent communication skills, can work as part of an effective team, is able to organise and prioritise workloads, can work under pressure to deadlines with conflicting demands and deal confidently with a full range of requests, responding in a mature and courteous manner in sometimes difficult situations. You must have a good general level of education, demonstrating numeracy and literacy.


This is an exciting opportunity in an ever-changing revenues environment. The role is an interchangeable within Resident and Business Support and provides an ideal opportunity for development.


If this is you, this may be the opportunity you are looking for!


In return we can offer:

Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year. Excellent pension plus top-up options. Staff networks run by our staff for our staff. Flexible working (dependent on job role). Blended working between home and our fantastic new flagship council offices. Electric car lease scheme. Cycle to work scheme. Hugely varied, interesting and rewarding work. Employee benefits portal including Wellbeing and Employee Assistance Programme. Staff lottery. A real team spirit in an innovative, responsive, and growing service area. Travel and car parking schemes. Ongoing training and development opportunities. Fantastic career progression opportunities and lots more!

If you would like to talk through this opportunity further, please contact Dave Swaddle on 01642 726158 or Andrew Plews on 01642 726210.


Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).


We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.



Telephone:

01642 727088

recruitment@middlesbrough.gov.uk