Job Description

Revenues and Benefits Customer Resource Officer

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Job description

Are you passionate about delivering excellent customer service and supporting local communities? Do you thrive in a role where accuracy, efficiency, and people skills go hand in hand? If so, this could be the perfect opportunity for you.

We are looking for a dedicated Revenues and Benefits Customer Resource Officer to join our friendly team. In this role, you will play a vital part in ensuring the smooth running of our Revenues and Benefits service, supporting customers with enquiries about Housing Benefits, Council Tax, and related financial support.

No two days will be the same. You could be helping a resident complete their online application form, processing correspondence to strict deadlines, or providing clear and compassionate advice to customers about the support available to them. Along the way, you'll be working closely with colleagues, landlords, advice agencies, enforcement agents, and government bodies to help ensure fair and effective outcomes.

This role is perfect for someone who enjoys working in a fast-paced, people-focused environment, and who takes pride in accuracy and problem-solving.

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What you'll be doing

Providing a professional, courteous service to customers in person, by phone, and in writing. Supporting residents to complete online benefit and support applications. Accurately processing and scanning documents, ensuring information is logged correctly and on time. Carrying out pre-assessment tasks such as requesting further evidence, suspending payments, and responding to queries. Helping prevent and detect fraud by handling sensitive information responsibly. Keeping up to date with changes in legislation and procedures to provide accurate advice. Supporting the wider Revenues and Benefits team to deliver high-quality, efficient services.

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About You

We are looking for someone who:
Has strong communication and customer service skills. Can work with accuracy and attention to detail in a busy environment. Is confident using IT systems to process and manage information. Can remain calm under pressure and manage multiple priorities. Enjoys problem-solving and working collaboratively as part of a team.

South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.

For more information about the role please contact Jessica Croft, Delivery Team Leader, Jessica.Croft@scambs.gov.uk

Closing date: 9am 20 October 2025

Interview date: w/c 3 November 2025