Job Description

Salary

25,584 - 27,269 (pay award pending)

Contractual hours

37

Basis

Full time

Region

Rotherham

Job category/type

Administration/Clerical

Date posted

08/07/2025

Job reference

REQ20679

attachment
Benefits Package.doc

Directorate: Finance and Customer Services

Permanent, full time, 37 hours per week.

This is an exciting time to join the Account Management Team at Rotherham Borough Council.

We are looking to recruit a Revenues and Benefits Officer working in the Debt Recovery team in Account Management, which is responsible for the delivery of Council Tax, National Non-Domestic Rates, Benefits, Sundry Debts and Social Care payments service.

You will deliver excellent customer service to members of the public including the accurate and speedy processing of customer accounts for council tax and/or national non-domestic rates, often involving debt negotiation.

You must have the ability to use a range of computer applications and be highly organised. You will be an excellent communicator and decision maker who is able to work as part of a team as well as independently. You will be dedicated and committed and will positively embrace change.

We work within the Council's hybrid policy, offering a flexible approach to work remotely and in the office to accommodate the needs of the service.

We appreciate working 37 hours per week may not be an option for some potential candidates therefore considerations will be given to reduced hours, please indicate this in your application.

If you are interested in the role and would like an informal chat about the role and joining the team, please contact Janine Levers on 01709 255124, Christy Ward on 01709 334289 or Sharon Coombes on 01709 823285.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).


Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.


Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).