Job Description

12 month fixed term contract

Full time (37 hours per week) [with a range of flexibilities, including hybrid working, aligned to our Worksmart arrangements]

Blackdown House, Honiton

About the role

We are looking for two motivated individuals with an interest in data entry/analysis and a passion for providing excellent customer service to join our Council Tax and Business Rates teams. As a Revenues Assistant you'll undertake a number of tasks to ensure we are asking our residents to pay the right amount at the right time. This includes ensuring our customer information is accurate and up to date, setting up payment arrangements, applying the correct reliefs and exemptions and employing recovery methods, all whilst dealing proactively and sensitively with debtors to influence prompt repayment. There is also an element of general office administration and production of data for analysis.

In addition to a competitive salary, you will also have access to excellent benefits including generous annual leave, flexi-time, access to a Local Government Pension Scheme, and salary sacrifice cycle scheme. In addition, you'll be encouraged to take advantage of a wide range of learning and development opportunities.

About you

You must have GCSEs in Maths and English at grade C/5 or above (or equivalent qualifications /

experience) and a proven track record of working in a customer facing role. With excellent written and

verbal communication skills you will also have a methodical approach to be able to process high volumes of work accurately and efficiently. Proficient in the use of customer relationship management software and Microsoft office packages as well as able to build rapport with and listen to customers, you will be able to simultaneously update systems whilst dealing with the customer. Ideally, you will also have a good knowledge of Council Tax or Business Rates legislation and experience of debt recovery however, training will be provided.

About us

Our recent Local Government Association Peer Challenge highlighted that 'EDDC is a great place to work, with engaged staff and members' and that's certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.

For an informal discussion, please contact Andrew Driver, Council Tax Manager on 01395 571737 or email adriver@eastdevon.gov.uk

Closing date: Sunday 14th September 2025 (Midnight)

Interviews will be held during week commencing 22nd September 2025

Job Types: Full-time, Fixed term contract

Pay: 29,540.00-32,061.00 per year

Work Location: In person