Job Description

Full Time, Permanent

Are you ready for an exciting opportunity to join the Council Tax team at Bristol City Council?

We are responsible for the billing and collection of Council Tax from over 200,000 households and we are looking for dedicated individuals to be a part of this essential mission.

Meeting the criteria outlined in the Person Specification for the Revenues Officer role is more important than prior experience, as extensive training will be provided to support you in the role.

Our team works in a flexible way, with some colleagues working from home and others in the office. We welcome applications from candidates based in any location.

What You'll Be Doing:

In this crucial role, you will be at the heart of our operation, responsible for administering council tax, ensuring accurate and prompt billing, collection, and recovery of unpaid accounts.

We offer a flexible working approach. While your hours may be fixed during the initial training period, you'll have greater freedom to manage your working day once training is complete.

Responsibilities:

Engage with citizens, ensuring they receive their council tax bill promptly and in accordance with the appropriate guidelines and legislation. Gather all necessary evidence to support new applications and changes in circumstances, processing this information with the utmost accuracy. Maintain excellent communication with citizens through phone, email, text, and occasional face-to-face interactions.

Qualifications and Skills:

We are looking for candidates who possess the following:
Exceptional written and verbal communication skills. Proficiency in using IT systems, including producing letters. A strong commitment to delivering high-quality customer care. The ability to work in a performance-oriented environment, meeting targets and deadlines.

Rewards:

For Revenues Officers we offer a competitive starting salary of 29,064per annum, rising incrementally to 31,022 (pro-rata if part time) following a successful probationary period.

If you are an experienced officer, your starting rate of pay within these bands may be considered for adjustment.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

This is a permanent full-time role, 37 hours per week Monday to Friday, but we are open to receiving applications from those wishing to work other work patterns.

The closing date for applications is 6th October 2025

Shortlisted candidates will be invited to an in person interview conducted in mid October.

If you have any further queries after reading the job advert along with the attached job paperwork, then please contact;

Lucy Leonard -

lucy.leonard@bristol.gov.uk

Liam Smith -

liam.smith@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black and racially minoritised and LGBTQ+ candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.