Job Description

We're looking for someone to join a key team driving operational excellence!

Are you highly organised, adaptable and ready to take on a fast-paced administrative role? We're on the lookout for a Reverse Logistics Administrator to join our busy team at WeBuyAnyPhone. This is a vital role, as it ensures our business runs smoothly and efficiently.

This position offers great exposure across multiple business functions and a rare opportunity to gain deep insight into how we manage our inbound returns, customer communications, and claims processes.

The Details:

Location - Fully office based in Whiteley, Hampshire (near Solent Hotel)

Hours - Full-time 37.5 hours per week, Monday to Friday 8:30am - 5:00pm (no evenings, weekends or bank holidays!)

Salary - 25,000 per year

Your role will involve (but is not limited to):

Manage all inbound returns daily, including receiving, logging, assessing, and coordinating dispatch actions Gain a solid understanding of return scenarios to support accurate and effective claims handling Communicate professionally and clearly with customers and sales channel reps through written correspondence Maintain focus and professionalism while managing multiple cases in a high-volume, fast-paced environment
It's not all work and no play in WeBuyAnyPhone, we know how to have a good time! Join us for quarterly events that range from epic karaoke battles to friendly bowling competitions, chef-catered BBQ's, or even a day at the exhilarating Goodwood races. And if that's not enough, our team lunches and Friday drinks at the on-site bar will keep your spirits high!

What else can we offer you?

Full training and support tailored to your skillset One-team, win-together culture Quarterly group-wide social events Christmas party awards & prizes Referral bonus scheme Company pension Onsite bar to enjoy on a Friday with the team Your birthday off work Mytime allowance for appointments, starting later, finishing earlier (no need to use annual leave) Free gym membership and complimentary Myzone Switch heart rate monitor with team challenges and incentives Discounts on mobile phones and broadband

You're the person we are looking for if:

You can commute every day to Whiteley, Hampshire Strong problem-solving skills and excellent time management Clear and confident communication and interpersonal abilities Detail-oriented, responsible, and adaptable Calm under pressure and resilient in challenging situations A proactive team player with a positive attitude and strong work ethic

Desirable Experience:

Admin experience in logistics, returns, or claims environments Background in high-intensity administration roles Interest in technology and understanding of courier communications
If you're goal driven, eager to learn, and ready to make a difference in a key business function, we'd love to hear from you.

Who are we?

WeBuyAnyPhone.com buys previously owned smartphones, tablets and wearable tech, whatever condition it's in. Great quality devices are refurbished and resold. Those that can't be made as good as new are responsibly recycled. Since WeBuyAnyPhone.com opened its digital doors nearly eleven years ago, the team has bought, sold, refreshed and recycled over one million devices. Our mission is to provide a fast, simple, and reliable service, giving the customer the confidence to keep coming back.

Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Gym membership Referral programme
Ability to commute/relocate:

Portsmouth: reliably commute or plan to relocate before starting work (required)
Application question(s):

Why would you like a career as a Reverse Logistics Administrator at WeBuyAnyPhone?
Work authorisation:

United Kingdom (required)
Work Location: In person