Job Description

About Us



SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world .



Reverse Logistics Coordinator UK



Leeds / hybrid - 3 days per week in the office



About the role



We are seeking a proactive and detail-oriented Reverse Logistics Coordinator that oversees and manages reverse logistics operations across the UK. Responsible for ensuring efficient handling of product returns, repairs, recycling, and warranty processes while minimizing costs and improving customer satisfaction. This will include running reports using Power BI to support the wider operations department.



Coordination of returns across the UK region, ensuring timely processing and optimal flow of returned products whether they are B2B and D2C returns.



Monitor return flows and ensure timely processing through 3PL providers or internal logistics teams.



Partner with customer service, repair centers, supply chain, and inventory teams to streamline return processes and ensure visibility of returned goods.



Collaborate with key stakeholders to define, implement, and improve return policies and procedures tailored to the regional market.



Manage data entry, system tracking, and documentation for all return transactions in accordance with company policy and local regulations.



Optimize reverse logistics processes to reduce lead times and transportation costs.



Ensure compliance with environmental and legal standards related to electronic waste and returned goods.



Support with process improvement opportunities using analytics and KPIs such as return rate, turnaround time, and cost per return.



Liaise with third-party logistics providers (3PLs) and vendors to resolve operational issues.

Provide regular reporting with Power BI on reverse logistics performance.

Some of the skills and experience you'll bring:

Experience working with cross functional and multicultural teams.



Knowledge of sustainability practices in logistics.



Experience within Excel, Power BI and reporting



Cost savings with attention to detail



Knowledge of WMS systems



Ability to work independently and manage multiple priorities in a fast-paced environment.



#LI-HYBRID



Our Culture



At SharkNinja, we don't just raise the bar--we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.



What We Offer



We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company--you're part of an outrageously extraordinary community. To gether, we won't just launch products-- we'll disrupt entire markets.



At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:

Life At SharkNinja

Outrageously Extraordinary



SharkNinja Candidate Privacy Notice



For candidates based in all regions , please refer to this Candidate Privacy Notice .



For candidates based in China , please refer to this Candidate Privacy Notice .



For candidates based in Vietnam , please refer to this Candidate Privacy Notice .



We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com