Job Description

Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture!



Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience.



Our flagship product, The Fusion Framework System(TM), delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.



We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on!

Core Values

Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics.

Trust:

Earn teammates' trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background

Passion:

Make a difference; don't wait until you're asked or instructed; maintain a bias to action and impact

Collaboration:

Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive

Customer Centricity:

Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback - be open to listening - and actively incorporate the voice of the customer into daily activities

Growth:

Strive for excellence; embrace change; prioritize continuous improvement

The Role

This position may be performed remotely from anywhere within the United Kingdom; however, preference will be given to candidates who are able to be in the London Office 3 days per week.



We're seeking a Revenue & Sales Operations Manager who combines strategic revenue operations experience with a strong command of reporting, analytics, and sales process execution. This role is critical in scaling Fusion's go-to-market engine -- enabling data-driven growth while supporting the sales team with efficient documentation processes and CRM hygiene.



This individual will be responsible for owning reporting infrastructure, managing cross-functional GTM initiatives, and supporting the sales cycle with precise, compliant, and timely documentation. The ideal candidate brings a blend of analytical fluency, project management expertise, and operational rigor -- along with the ability to leverage emerging AI capabilities to improve sales performance and forecasting accuracy.

Key responsibilities include:

GTM Reporting & Analytics

Design, maintain, and optimize dashboards and reporting to support visibility into pipeline health, forecast accuracy, and funnel conversion. Use tools like Salesforce, Clari, and BI platforms to surface insights from lead to renewal. Monitor and ensure accuracy of critical CRM data and reporting outputs.

Sales Process & Documentation Support

Collaborate with Sales Reps and Leaders to prepare Service Orders, Change Orders, Renewals, Addendums, and Cancellations. Support contract creation and redlining, ensuring all documentation meets internal compliance and audit standards. Troubleshoot and support complex billing structures in partnership with Sales and Business Operations.

CRM System Management

Validate accuracy and timeliness of CRM opportunity data. Review renewal opportunities in partnership with Sales and Management. Own regular CRM data validation via reports, and ensure process compliance.

Sales Documentation Workflow

Prepare and manage documents through DocuSign -- ensuring proper formatting, routing, and status tracking. Act as liaison between Sales and Business Operations to ensure documentation is aligned with deal structure and policy.

AI-Driven Revenue Optimization

Identify and implement AI-powered tools to enhance sales productivity (e.g., forecasting, deal scoring, conversational intelligence). Partner with GTM teams to operationalize AI-generated insights across pipeline reviews and customer engagement workflows.

Knowledge, Skills, and Abilities

5+ years of experience in Revenue Operations, Sales Operations, Contract admin or related GTM functions Strong analytical and reporting skills; advanced Excel and familiarity with BI tools Hands-on experience with Salesforce and related RevOps tools (Clari, CPQ, DocuSign) Experience working with cross-functional teams including Sales, Legal, Finance, and Product Detail-oriented, process-driven, and comfortable working in a fast-paced, growth-stage environment Familiarity with AI-powered tools and their application in sales or forecasting is a plus Excellent communication and project management skills

Milestones for the First Six Months

In one month, you will:


Onboard successfully and build context on Fusion's GTM strategy, systems, and sales workflows. Establish key relationships across Sales, Business Operations, and GTM leadership. Begin delivering immediate support on high-priority documentation and process tasks.

In three months, you will:


Take ownership of reporting cadence, documentation processing, and early-stage RevOps initiatives. Deliver improvements in CRM accuracy, sales doc turnaround time, and forecast visibility. Take over weekly/monthly CRM data validation and reporting processes. Develop / refine key dashboards (e.g., pipeline health, forecast accuracy, renewal visibility). Identify opportunities for basic AI/automation improvements (e.g., auto-flagging stale opps, improving renewal workflows).

In six months, you will:


Fully own the QA, and processing of key sales documents (MSAs, SOWs, renewals, cancellations). Lead or co-lead cross-functional RevOps projects tied to planning, forecasting, or sales process optimization. Establish Fusion best practices for AI-driven insights, sales documentation workflow, and RevOps systems support.

Disclaimers:

This position may be performed remotely anywhere within the United Kingdom; however, preference will be given to candidates who are able to be in the London Office 3 days per week.



Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment