Job Description

Rider Care Representative
Are you passionate about delivering exceptional customer service? Do you thrive on building positive relationships and solving problems with creativity and care? If you love cycling and want to help others get on a bike, this could be your perfect ride. At Specialized UK, we're on the lookout for a Rider Care Representative to be the friendly, knowledgeable voice supporting our riders and retail partners. You'll be part of a collaborative, dynamic team that's as enthusiastic about bikes as it is about people.
HOW YOU'LL MAKE A DIFFERENCEBe the first point of contact for riders and retailers via phone, email, messaging, and in person. Provide expert support across Specialized's product range, including warranty, technical queries, and service parts. Solve complex issues with rider-focused, creative solutions. Build strong relationships with our European retailer network. Collaborate with global teams and internal departments to resolve product and rider concerns. Occasionally attend cycling events across the UK.

KNOWLEDGE AND EXPERIENCEProven experience in customer service. A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!). Strong communication and time management skills. Confidence using Microsoft Office (Oracle and CRM experience are a plus). A team-first attitude and a proactive problem-solving mindset.

WHAT YOU'LL GET IN RETURN:
We truly value the passion and dedication our team brings to Specialized UK. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:Competitive bike loan & purchase policy - ride the best, with support from us. Competitive equipment & apparel purchase policy - gear up with confidence Company Pension Scheme - non-contributory. Annual Salary Reviews Enhanced annual leave and long service policy Enhanced family-friendly leave Employee Assistance Program Hybrid working policy Volunteer Day Programme Death in Service Benefit Health Cash Plan Events throughout the year

WHY SPECIALIZED?Work with a global leader in cycling innovation. Be part of a supportive, passionate team. Enjoy flexible working with a mix of office and remote days. * Make a real impact in the lives of riders across the UK and Europe.