Job Description

Here at Nationwide, we put our members at the heart of everything we do and every role, no matter what it is doing, has a part to play in this. Property Risk is a vital part of the Risk Community, working closely with Chartered Surveyors and Solicitors, dealing with property and legal queries.We are seeking an experienced individual to lead a team in Property Risk, responsible for completing desktop valuations and making property risk policy decisions. You will need to support and coach colleagues while upholding exemplary customer service standards.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach toIf we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What youxe2x80x99ll be doingYou will lead a team responsible for completing desktop valuations and making property risk policy decisions as well as handling various legal and property-related matters that could impact the value or suitability of a security property. You will liaise with our in-house Chartered Surveyors and valuation suppliers to ensure we deliver the best outcomes for our customers and the society.The role requires you to coach and support colleagues in your team and across the wider business, using our policy and your industry knowledge. You should be able to clearly communicate your reasoning and decision-making process for all cases.A proactive attitude is desired for this role, as you will be expected to use your initiative to produce solutions to problems and work as part of a team to resolve complex matters. The team works closely together, both in the office and over Teams, sharing knowledge, skills, and resources.About you

• Proven leadership experience, with a track record of effectively managing and developing teams to achieve high performance.
• Property valuations, underwriting or risk management experience.
• You must be able to investigate, identify and consider the risks associated with each case and use personal judgement to make decisions in line with policy.
• Strong analytical skills that can help shape and drive change and efficiencies within Risk.
• Confidently articulate information through clear written and verbal communication with multiple stakeholders, whilst adapting content to the audience
• Demonstrating an ability to solve problems whilst maintaining accuracy and providing excellent customer service.
• Innovative, keeping abreast of property market changes and constantly looking for new ways of doing things.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customersxe2x80x99 shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think xe2x80x93 wexe2x80x99re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We donxe2x80x99t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.The extras youxe2x80x99ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension xe2x80x93 if you put in 7% of your salary, wexe2x80x99ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub xe2x80x93 Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking xe2x80x93 but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, wexe2x80x99re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We donxe2x80x99t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If youxe2x80x99re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youxe2x80x99re one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the xe2x80x98Apply Nowxe2x80x99 button. Youxe2x80x99ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-POST

Nationwide