Job Description

We are recruiting a Risk and Compliance Manager who will be a key member of the Healix Risk Department. You will be working across Healix International to manage all areas of risk and compliance including the oversight and review of the firm's control framework, conducting policy reviews, supporting the firms governance, supporting the firms commercial aspect by supporting RFP requests, addressing areas of risk and supporting plans to address these risks including the compilation of business continuity plans (BCP).


This is a highly varied role and as such the applicant needs to be prepared for a variety of responsibilities. You will support the Chief Risk Officer in building a strong risk framework in the business and supporting the various transformation initiatives that are currently ongoing.


You will also have specific responsibility in managing, investigating and resolving member and client complaints by understanding their concerns and working collaboratively towards a fair resolution. This role is vital in maintaining the company's commitment to quality customer service and ensuring continuous improvement across all areas of operations. In this role, you will deliver a high-quality service through both written and verbal communication, demonstrating empathy, professionalism and strong problem-solving skills. You will be responsible for making decisions, using sound judgement to achieve fair outcomes, while also identifying opportunities to improve processes and reduce recurring complaints.

Person Specification

This key position requires the employee to:

Be able to apply a solution focussed approach with strong and problem-solving skills. Have experience of analysing data and using data to improve individual and team performance. Hold excellent communication skills, both verbal and written. Have a dynamic approach to both their workload and be comfortable working in a fast-paced working environment. Have a high level of attention to detail Be customer-centric and have strong commercial awareness.

If this resonates with you, then please read on to find out more.

About The Role

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Key Responsibilities for the Risk and Compliance Manager:

Provide expert advice on risk, compliance, and healthcare regulations. Communicate regulatory changes clearly to internal teams. Maintain and enhance the enterprise risk management framework. Identify and report on strategic and operational risks. Investigate compliance breaches and support audit resolutions. Lead policy reviews and ensure alignment with current legislation. Deliver training on compliance, risk, and governance. Manage and resolve complaints with fairness and professionalism. Analyse root causes to drive service improvements. Promote a culture of integrity, safety, and continuous improvement.

Required Criteria

Excellent communication skills both verbal and written Experience of analysing data and using data to improve individual and team performance Dynamic approach to both the complaint workload and focus on complaint resolution to help improve team performance. Comfortable working in a fast-paced working environment

Desired Criteria

Experience in Risk Resilience Management and/or International Medical Assistance

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home.


We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.


We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.


More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world.


Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care.


Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.


We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development


We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.


We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working

Salary

Not disclosed