Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 26 countries, and is responsible for three Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams - the Centre of Excellence, and Risk & Control Management.
How will you make an impact in this role?
The objective of the Process Management function within ICS Risk & Control Management is to fully understand our business processes, identify applicable policy requirements, and facilitate the documenting and implementing of front-line procedures. This will help ensure that we perform suitable management of our risks, through the delivery of appropriate mitigating controls.
As a Manager within the function, you will:

• Work across global markets and business units, liaising with and managing stakeholders of varying experience and seniority, and promoting the goals of the Process Management function;
• Source and leverage resources (both written and people) to comprehensively understand how each process operates end-to-end;
• Identify applicable policies, and conduct gap analyses between policy and existing procedure documentation;
• Conduct and support workshops to challenge findings and assumptions, in order to validate As-Is and To-Be policy and procedure implementation;
• Formalise findings into proposed procedure documents, driving and ensuring further control implementation as appropriate;
• Prepare and present executive summaries for senior leadership review and approval;
• Manage business and function priorities to drive timely completion and delivery of output.

Minimum Qualifications

• Significant experience in operational risk management (e.g., within Controls, Risk and/or Internal Audit function), understanding critical operational risk management lifecycle activities;
• Strong programme/project management, communication, and interpersonal skills;
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards;
• Ability to build working relationships with key business stakeholders and business SMEs.

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field (advanced degrees (e.g., MBA, MSc) or certifications are advantageous)

Experience in financial services
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required