Job Description

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About The Role

Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members.

What you'll do...

Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals Ensure legal compliance, safe working practices and effective asset management in line with company policy Drive team engagement through regular feedback, recognition and coaching sessions Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved

What you'll need...

Proven experience managing and developing field-based teams in a performance driven environment Strong leadership and coaching skills with a track record of delivering against KPIs Excellent interpersonal, communication and influencing skills across all levels Commercial awareness and a strong understanding of service-led operations Sound knowledge of compliance, health and safety standards and the breakdown recovery sector

Desirable qualifications...

NVQ Level 4 or equivalent in management (Or willingness to work towards this) Frontline management experience FSA compliance knowledge

What you'll get with the RAC

You'll enjoy a market leading base salary of 38,625 and the chance to boost your earnings to 48,000 with bonuses and overtime Full time hours with the opportunity to work overtime paid at premium rates Work pattern of 40-hours weekly, Monday to Saturday between 8am - 8pm Holiday allowance of 23 days (rising to 25 with service) + bank holidays Family leave support including paid time off, flexibility and resources to help balance work and family commitments Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options Free RAC Ultimate Complete Breakdown Service from day one Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more

About us

The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.