Job Description

Join our dynamic team at Firmdale Hotels, where we redefine luxury hospitality at every turn. We are currently seeking a talented Room Service Manager to join us at our vibrant Haymarket Hotel, located in the heart of London's theatre district. If you have a flair for exceptional service and thrive in a fast-paced environment, this opportunity is made for you.


As the Room Service Manager, you will take the lead in delivering an outstanding in-room dining experience that reflects the style, creativity, and attention to detail that Firmdale is known for. Working closely with our hotel leadership and dedicated team, you will ensure the smooth operation of room service, consistently going above and beyond to exceed guest expectations.

Responsibilities:

Lead and inspire a team of dedicated professionals to deliver impeccable service, day in and day out. Maintain a keen eye for detail, ensuring that every aspect of the room service experience aligns with our commitment to excellence. Foster a culture of unparalleled customer service where every guest feels valued and attended to with the utmost care. Design and implement comprehensive training programs to empower our team members with the skills and knowledge necessary for success. Utilise your expertise in the food and drinks industry to curate a diverse and enticing menu that caters to the discerning tastes of our guests. Collaborate with various departments to streamline operations and enhance efficiency, contributing to the overall success of the hotel.

What you Need:

Proven experience in leading and managing a team, with a track record of driving performance and achieving results. Exceptional attention to detail, ensuring that no aspect of the guest experience goes unnoticed. A genuine passion for delivering world-class customer service, going above and beyond to exceed expectations. Strong organisational and communication skills, essential for effectively coordinating with team members and other departments. Proficiency in designing training programs that empower team members to excel in their roles. In-depth knowledge of the food and drinks industry, including trends, regulations, and best practices.

What We Offer:

Competitive salary and benefit package to be discussed at venue Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:


Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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