Job Description

Join our dynamic team at Firmdale Hotels, where hospitality meets excellence. We're currently seeking a Room Service Waiter to become an integral part of our renowned Charlotte Street Hotel. If you're enthusiastic about delivering top-notch service and thrive in a fast-paced environment, this opportunity is for you.


At Firmdale Hotels, we pride ourselves on offering unique, luxury experiences in the heart of vibrant cities. With a dedication to exceptional service and attention to detail, we create memorable stays for our guests, setting the standard in the hospitality industry.


As a Room Service Waiter, you'll be at the forefront of our guest experience, delivering impeccable service right to their door. Your main responsibilities will include taking orders, providing recommendations, and ensuring prompt and efficient delivery of food and any additional requests. This role offers an exciting opportunity to showcase your passion for hospitality.

Responsibilities:

Take guest orders accurately and efficiently, ensuring special requests and dietary preferences are noted. Provide personalised recommendations based on menu offerings and guest preferences. Deliver orders promptly to guest rooms, maintaining presentation and temperature of food items. Anticipate and fulfil additional guest requests promptly and courteously. Maintain cleanliness and organisation of room service areas to uphold high standards of hygiene. Collaborate effectively with team members to ensure seamless service delivery. Uphold company policies and procedures, including health and safety regulations, at all times.

What you Need:

Ability to thrive in a fast-paced, high-pressure environment. Exceptional attention to detail to ensure accuracy in order taking and delivery. Genuine passion for delivering outstanding customer service, with a focus on exceeding guest expectations. Strong organisational and communication skills to effectively manage tasks and interact with guests. Team player mentality, willing to support colleagues to achieve common goals.

What We Offer:

Competitive hourly rate of 16.00-17.00 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


INDFOH