Job Description

Details

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Reference number

439890
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Salary

38,332 - 42,417
Plus location allowance 5000
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Higher Executive Officer
C4###

Contract type

Permanent###

Business area

FCDO Services - Technology and Operations###

Type of role

Information Technology###

Working pattern

Full-time###

Number of jobs available

2

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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City of Westminster, London (region), SW1A 2AH

About the job

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Job summary

At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.###

Job description

Our Digital Data and Technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them.

About the Role

Help support and maintain the security of the UK's most important secrets

ROSA is the government IT capability developed to enable secure collaborative working up to the Secret level of classification. It uses the very latest technologies to support secure digital operations for the UK government and its partners, and when you join us as a ROSA Support Specialist, you'll support the cross-Government Rosa Platform across the four Cabinet Office defined ROSA roles to FCDO and FCDO Services staff, to partners across government and to friendly foreign governments. These roles are Laptop Pool Manager, Corporate Information Manager (CIM), ROSA Trainer and FCDO Partner Account Manager (PAM).


Your role, to begin with, will be as a Rosa Trainer, delivering individual and classroom based training. In due course, you will become the primary Subject Matter Expert for one of the other roles, and secondary SME for the other two.


This role is customer facing and is office based, in London, for a minimum of four days a week and quite often five days.


Working under the direction of the Senior Support Specialist and providing them with information, recommendations and advice on service and productivity improvements, you'll liaise with your ROSA colleagues, within the Rosa Service Organisation, to maintain the currency of all relevant training materials. We'll also expect you to ensure that the delivery of any training attains the agreed levels of service , to prioritise your workload and to maintain your professional development as you help to support and grow our vital global business.

Use all your skills as you help defend our country's security

With well developed awareness of ROSA and practitioner level knowledge of Microsoft Office, you'll possess confident communication skills and be committed to providing an excellent customer service. Experience of delivering high quality training would be desirable, and we'd also like you to possess good planning and organisational skills.


A collaborative team player but also capable of working independently on your own initiative, you should also be aware that this role maybe require you to travel to various locations throughout the UK and overseas.

Discover the support you need to grow your career further

But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, cafe, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.


Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk


For security reasons the role is a "reserved role" and is only open to those born in the UK, its Overseas Territories, or during Diplomatic or Military appointments overseas. Every colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/


To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk


Closing date: 21/12/2205

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match

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Person specification

We are looking for people with:

Awareness of Rosa. Good communication skills. Quality customer service. Practitioner level of MS OFFICE knowledge. ###

Qualifications

Practitioner level of MS OFFICE knowledge (please state certification level)###

Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Managing a Quality Service Working Together ###

Technical skills

We'll assess you against these technical skills during the selection process:


Practitioner level of MS OFFICE Knowledge (please state certification level) Awareness of Rosa Good communication skills Quality customer service

Benefits

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Alongside your salary of 38,332, FCDO Services contributes 11,104 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role. Annual leave starting at 25 days. A culture encouraging inclusion and diversity. A Civil Service pension. Free shuttle bus available between central Milton Keynes and Hanslope Park 9 days per annum public and privilege days

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.


Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.


Your CV should include:

no personal identifying details career history with key responsibilities skills and experience achievements qualifications

Your personal statement should outline your interest in the role.


Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.


Those that are successful will be invited to a MS Teams or Face to face interview.


At the interview you will be asked a blend of questions on technical skills and behaviours.


Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdraw. Please see our candidate guidance for more information on appropriate and inappropriate use.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Medical

Successful candidates will be expected to have a medical.###

Nationality requirements

Open to UK nationals only.###

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : FCDO Services Recruitment Team Email : Fcdoservices.recruitment@fcdo.gov.uk
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Recruitment team

* Email : Fcdoservices.recruitment@fcdo.gov.uk