Job Description

Description

Do you have previous experience in planning and rostering in Cargo Handling environments?

Are you analytical, with strong planning and problem solving abilities along with excellent attention to detail and enjoy working in a high pressure environment?

If so, then we have an exciting opportunity for you to join our

Continuous Improvement Team at London Heathrow office

. As a member of the team, you will be required to create, embed and maintain an aviation specific Planning & Control approach that ensures effective use of our resources - both Staff and Equipment - by introduction of the 'TIME' factor in our Rostering and Planning approach, in our budgeting and in our KPI reporting whilst preventing fatigue at the same time. Thus, creating stability and reliability results in an appropriate bottom line contribution.



You will combine hard technical skills (data analysis, forecasting, modelling) with a operational/commercial mindset, ensuring we deliver service excellence to our customers while maximising productivity and margin performance. You will report directly to the Workforce Optimisation Manager, engaging with leadership teams across Operations, Finance, HR and Commercial.

Applying for this position means you are committed to take the responsibilities associated to creating and managing employee work schedules and equipment availability, to ensure efficient and optimal utilization of resources.

Your main responsibilities on a day to day basis will be:-

Forecasting & Planning

Forecast Operational Workload Demand: Build and maintain accurate demand forecasts to provide a reliable basis for resource and capacity planning. Translate Demand into Resource Requirements: Convert workload forecasts into actionable resourcing requirements and planning guidance that align with customer SLAs, labour laws, CLA regulations, and productivity targets.

Operational Readiness & Excellence

Support Operational Readiness: Partner with operations and HR to ensure skills, training, and workforce capacity are in place for new contracts, customer service products, and seasonal peaks. Drive Operational Excellence: Identify and recommend improvements in operational and resource allocation processes, productivity, and cost efficiency, linking operational performance directly to financial outcomes and customer satisfaction.

Business partnering

Collaborate Across Functions: Act as an analytical partner to the Workforce Optimisation Manager, engaging with Operations, Finance, HR and Commercial stakeholders to ensure readiness and service delivery.

To be successful in this role you will need:-

Experience in data analysis, planning and rostering. Knowledge of Power BI / Tableau (desired). Experience in

budgeting, business analysis, planning and rostering

. Knowledge of

change management

and influential factors. Knowledge of

trade union laws and regulations

. Excellent

communication skills

both verbal and written. Ability to be

collaborative, multi-task and problem solve

and work independently as well as in different (local) teams. Ability to

prioritise tasks, meet deadlines

and work under high demand and pressure. Willingness to learn and develop new data analysis & data visualisation tools. Advanced Excel skills.

Our Values

Safety

Always look out for our own and each other's safety. Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously. Comply with all relevant safety regulations and standards at all times. Learn from mistakes and share that learning.

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences. Offer alternative "yes" solutions to "no" situations. Deliver service excellence and always aim to exceed customer expectations.

Respect

Appreciate everyone's background, cultural values and opinions at all times. Actively listen and understand other's intent and point of view, especially during disagreements. Build trusting relationships, demonstrate empathy and care for others.

Excellence

Always do the right thing. Do it right the first time. Demonstrate extreme ownership: See it, Own it, Solve it. Adopt a growth mindset: keep learning, stay agile, be resilient. Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

Prioritise SATS Group's interests over one's own and department needs. Proactively share resources, ideas and information constructively. Build on each other's strengths and ideas to achieve win-win outcomes.

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.



In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.