Job Description

The role of the Rough Sleeping Services Pathway Manager is to ensure the efficient functioning of the vulnerable rough sleeping adult accommodation pathway by coordinating and facilitating all moves into and across services. Oversee the triaging of referrals, assessing client needs and referring clients to the most appropriate service to meet their needs whilst operating in and maintaining an open, transparent and fair process.

Ensure that all aspects of the services are delivered to the highest standards and are fully compliant with both our organisational values and contractual requirements to ensure that client needs are met.

To provide strong and effective management of high support accommodation for those with complex needs, including mental health diagnosis, substance misuse and dual diagnosis support needs. Identify barriers to rough sleepers moving into accommodation pathway and find solutions involving both internal and external partners and stakeholders; working closely with Redbridge Rough Sleeping accommodation commissioning and Housing options team.

Maybe required to travel between services and other sites. The post holder maybe required to work evenings, weekends and occasional public holidays in order to meet the needs of the service users and stakeholders such as the Severe Weather Emergency Protocol (SWEP) activation from the GLA or other emergencies.

Ensure that all aspects of the provision of the accommodation provided are administered fairly and consistently to all customers. Ensure the hostel staff report safeguarding concerns and escalate these proactively, completing CAFF referrals as necessary.

Present complex cases at the fortnightly Multi Disciplinary Team Meetings for support and guidance. Ensure the hostels operate a single service offer protocol for all residents and this is reiterated during weekly casework to avoid refusal of suitable accommodation.

Ensure there is a framework in place for caseworkers to work with allocated residents to identify their housing options, support issues, manage expectations as to where they would like to live, and help them to develop a move on plan.

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Job Type: Temp to perm
Contract length: 6 months

Pay: 22.00-23.00 per hour

Experience:

social housing: 1 year (required) homelessness: 3 years (required) OR17270: 1 year (preferred)
Work Location: In person