Job Description

Starting salary:

32,255 pro rata per year (proportional to hours worked/length of contract)

Contract type:

Part Year Permanent (1 st April - 30 th September)

Grade:

3

Location:

Corgarff, Kildrummy and Tolquhon Castles

Working Hours:

5 out of 7 days, 35 hours per week (including weekend working)

Interviews:

To be held online via MS Teams on 11 th December 2025


Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to our castles at Corgarff, Kildrummy and Tolquhon during the season.


Grampian contains a wealth of staffed and unstaffed HES sites, and the castles of Corgarff, Kildrummy and Tolquhon showcase the wide variety of fortifications that reflect the tumultuous history of the region. Managing these three different sites is a varied role managing small site teams across three locations throughout the summer season. With limited financial resources available, creativity is required to develop and expand the visitor offer at these unique sites.





Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme - 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Management, leadership and support to staff at the monuments to ensure delivery of the highest standards of customer service. Ensure your team provide the warmest welcome to our visitors and engage proactively with customer service. Undertake staff coaching, training and development as required and follow agreed processes for any HR activities needed including recruitment. Act as the main contact for visitors and community for the allocated sites and as first point of escalation for resolution of complaints and queries. Processing and promotion of admissions transactions through the till system. Ensure a high standard of presentation, including following appropriate cleaning processes in both public and staff areas. Design and deliver guided tours as part of the core visitor experience Lead the team in achievement of quality assurance Key Performance Indicators (KPIs) and maximise commercial income generating opportunities to achieve agreed commercial performance targets for the monument. Actively support in HES seminars, events, functions and promotions. Support existing and future Community Engagement with the local community. Lead your team to ensure our service standards are maintained and participate in local action plan delivery. Attend internal district meetings and chair team meetings as required and ensure proactive communication to on-site colleagues. Ensure the security of the site, buildings and contents, including acting as key holder, complying with all Health & Safety procedures/guidance relevant to the site. Ensure that the health and safety of staff, visitors and contractors is always paramount including reviewing and developing risk assessments as required. Adapt to the operational demands of the three sites, occasionally with minimal advance briefing, especially during emergency cover. You will also be required to travel to other sites within the district or region for the purpose of cover, to attend meetings or training or to assist with supporting other site activity.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential:

Experience delivering high standards of customer service in a customer focused environment A genuine interest for working in the heritage tourism industry. Ability to work independently. Excellent teamworking skills. Experience of managing and leading a small team with the ability to plan, organise and develop others. Proven knowledge of retail processes and procedures (including merchandising, stock management and ordering processes). Demonstrable experience in applying policies, procedures, or specialist knowledge to help a team effectively resolve problems, complaints, or complex issues. Strong personal judgement, relationship management and communication skills. Willingness to work outdoors in varying weather conditions (with appropriate clothing provided), and commit to regular weekends, bank holidays, and occasional unsocial hours to support activities such as events. Willingness for frequent travel to work at multiple sites within the district, sometimes at short notice. Full driving licence




We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.


We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.


Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.