Job Description

Who we are

Welcome to Ascot where tradition meets innovation and excitement is theheartbeat of our business.



We are a destination for over 500,000 guests each year where passion, elegance,and celebration converge and it is our team of behind-the-scenes heroes thatbring every intricate detail to life.



As one of the world's leading racecourses, Ascot is renowned for its richheritage spanning over 300 years. But we are not bound by the past; we'redriven by the pursuit of excellence in everything we do.



From hosting our flagship event, Royal Ascot, to pioneering sustainablepractices, we are committed to building a Global lifestyle brand, wrappedaround the world class horse racing we stage.



At Ascot we believe in preserving the beauty of our surroundings and minimisingour ecological footprint. From eco-friendly initiatives to community engagementprograms, we strive to make a positive impact on both the environment and thelives of those around us.

What we are looking for

We are currently seeking to build a team of Event Administrators (ClientServices), based in our offices at the racecourse in Ascot, to support thedelivery of Royal Ascot 2026.A crucial and important team to enable usto deliver excellence in service to our Royal Enclosure Members.


The Event Administrator (Client Services) will beresponsible for providing administrative support for the planning and executionof Royal Ascot. This role is pivotal in ensuring the support of our RoyalEnclosure Members, and VIP stakeholders, in all aspects of customer service, andadministrative organisation, from the early planning stages through to deliveringthe highly prestigious Royal Ascot, at the iconic Ascot Racecourse. Ideal forindividuals who are passionate about excellence in customer service, creating memorableexperiences, working on a world renowned iconic British event, and are eager todevelop their skills in a supportive and team-orientated environment.


This will be a temporary role from from January to June 2026.

Key Responsibilities:

Administrative Support:

Manage event-related correspondence to support Members withtheir bookings, including emails, phone calls, and postal mail, in a timely andcourteous manner. Maintain and update event databases, ensuring accurate andtimely information. Liaise with stakeholders and high net worth individuals,including VIP guests, sponsors, and corporate clients, ensuring their needs aremet. Some specialised roles within the team will focus on theadministration of new members, and restaurant administration.

Customer Service:

Support Members and Stakeholders in making bookings toattend Royal Ascot. Provide excellent customer service to event attendees,responding to inquiries, providing additional information about enhancedexperiences, and resolving any issues promptly. Manage on-site badge and ticket fulfilment, troubleshooting,and guest services during Royal Ascot

Qualifications:

Excellent communication and interpersonal skills, both written and verbal. Strong organisational and multitasking skills, with attention to detail. Proficiency in Microsoft Office (Word, Excel) and using databases.

Personal Attributes:

A proactive and positive attitude, with a passion for delivering excellence at the highest level. Ability to work independently as well as part of a team. Discretion and professionalism, especially when dealing with high-profile guests, VIPs and sensitive information. Maintain The Ascot Way and act as a role model through demonstrating the values: Elegance, Uplifting, Original

Work Environment:

Based in an open office environment at Ascot Racecourse fromJanuary to June 2026. Office hours are usually Monday to Friday 9am 5pm, willrequire flexibility to work on-site during the week of Royal Ascot (16th to 20th June 2026). Job-share/part time roles available.

What sets us apart from the rest

We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning Racing To Zero sustainability actions, or our forward thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.

What you can expect from us

The opportunity to be a part of a place Like Nowhere Else' and be part of our Royal Ascot temporary team.



Lunch will be provided on racedays.



If this sounds like the role for you, we would love to hear from you!

Our Diversity and Inclusion Vision

We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.

How to apply

Applications will close on 5 November 2025. We reserve the right to close this vacancy early should a suitable candidate be identified.


For assistance with your application or should you require an alternative application format, please contact hr@ascot.com.