Job Description

Who we are
Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.
We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.
From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we stage.
At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
What we are looking for
We are currently seeking a Restaurant Administrator to join our wider team of general Event Administrators (Client Services), based in our offices at the racecourse in Ascot, to support the delivery of Royal Ascot 2026. ?A crucial and important team to enable us to deliver excellence in service to our Royal Enclosure Members.
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The Restaurant Administrator will be responsible for providing administrative support for the planning and execution of Royal Ascot 2026, specifically related to restaurant bookings. This role is pivotal in ensuring the support of our Royal Enclosure Members, and accurate tracking and communication of restaurant booking made within Royal Enclosure Garden restaurants, via the Royal Enclosure Office. ?Ideal for an individual with previous restaurant administration, or events experience, who is passionate about excellence in customer service.
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This will be a temporary role from from January to June 2026.
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Key Responsibilities:
Customer Service:

• Support Members and Stakeholders in making bookings to attend Royal Ascot.
• Provide excellent customer service to event attendees, responding to inquiries, providing additional information about enhanced experiences and available restaurants, and resolving any issues promptly.
• Liaise with Members where necessary to confirm dietary requirements, ensuring that these are communicated on a regular basis to the catering team.
• Manage on-site communication of restaurant bookings, including last minute updates, to Restaurant Managers, and act as main point of contact for any restaurant booking queries or escalations on the day.

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Administrative Support:

• Manage event-related correspondence to support Members with their bookings, including emails, phone calls, and postal mail, in a timely and courteous manner.
• Maintain and update restaurant booking databases, ensuring accurate and timely information.
• Liaise with stakeholders and high net worth individuals, including VIP guests, sponsors, and corporate clients, ensuring their needs are met.

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Qualifications:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong organisational and multitasking skills, with attention to detail.
• Proficiency in Microsoft Office (Word, Excel) and using databases.

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Personal Attributes:

• A proactive and positive attitude, with a passion for delivering excellence at the highest level.
• Ability to work independently as well as part of a team.
• Discretion and professionalism, especially when dealing with high-profile guests, VIPs and sensitive information.
• Maintain The Ascot Way and act as a role model through demonstrating the values: Elegance, Uplifting, Original

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Work Environment:

• Based in an open office environment at Ascot Racecourse from January to June 2026.
• Office hours are usually Monday to Friday 9am - 5pm, will require flexibility to work on-site during the week of Royal Ascot (16th to 20th June 2026).

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What sets us apart from the rest
We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning 'Racing To Zero' sustainability actions, or our forward thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.
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What you can expect from us
The opportunity to be a part of a place 'Like Nowhere Else' and be part of our Royal Ascot temporary team.
Lunch will be provided on racedays.
If this sounds like the role for you, we would love to hear from you!
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Our Diversity and Inclusion Vision
We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.
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How to apply
Applications will close on 5 November 2025. We reserve the right to close this vacancy early should a suitable candidate be identified.
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For assistance with your application or should you require an alternative application format, please contact .
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Closing Date
05/11/2025
Location
Ascot Racecourse Ltd (ARL)
Department
Royal Enclosure - Client Services and Membership
Job Title
Royal Enclosure Restaurants Administrator (temporary role)
City
Ascot
Country
United Kingdom

Skills Required