Job Description

Details

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Reference number

415125
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Salary

26,770
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Administrative Officer###

Contract type

Permanent###

Business area

MOD - Navy - Navy Command###

Type of role

Logistics###

Working pattern

Flexible working, Full-time, Job share, Part-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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RNAS Culdrose, Helston, TR12 7RH

About the job

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Job summary

Royal Naval Air Station Culdrose delivers the UK's two highest defence priorities: assuring the nuclear deterrent and protection of the nation's aircraft carriers. It is an operational Air Station with a workforce of 3000 personnel that are all directly or indirectly involved in generating or supporting the Naval Air Squadrons and their personnel.


We have an exciting opportunity for a Accommodation Assistant to join the Accommodation team here at RNAS Culdrose.


The Accommodation Team at RNAS Culdrose is responsible for managing accommodation services, ensuring the provision of suitable accommodation for all entitled personnel. This includes both permanent and temporary staff serving at RNAS Culdrose. The team works to allocate and oversee accommodation resources efficiently, supporting the operational needs of the establishment and its personnel.


This position is advertised at 37 hours per week.

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Job description

The Accommodation Assistant plays a vital role in supporting the effective management of accommodation services at RNAS Culdrose. This position ensures that all entitled personnel, whether permanently or temporarily serving at the establishment, are provided with suitable accommodation. The role requires excellent organisational skills, attention to detail, and the ability to liaise with various departments and stakeholders to meet accommodation needs efficiently. The following responsibilities outline the key duties of the role:

Allocate accommodation within the Establishment using the designated booking system, ensuring charges are assigned where appropriate. This includes, but is not limited to, Single Living Accommodation, contact houses, and additional accommodation for courses, exercises, ship refits, and other Station events. Prepare and distribute daily and weekly joining forms for Hall Porters, Main Gate Staff, and the Unit Personnel Office (UPO), including stamping Joining and Leaving Routines as required. Liaise with Block Supervisors regarding the allocation of billets and conduct visits to blocks when necessary. Collaborate with Mess Managers, Hotel Services staff, and other departments to develop plans and provide recommendations for changes at RNAS Culdrose that impact accommodation requirements. Process and confirm all accommodation requests, including the issuing and collection of keys. Conduct monthly checks of all personnel living on board and produce a termly audit to verify charges in coordination with the Unit Personnel Office. Additionally, generate a weekly statement of the number of personnel accommodated. ###

Person specification

The ideal candidate for the role of Accommodation Assistant will possess the following skills, qualities, and experience:

Essential Criteria

Organisational Skills

: Strong ability to manage multiple tasks, prioritise workloads, and meet deadlines effectively.

Attention to Detail

: A meticulous approach to work, ensuring accuracy in record-keeping, audits, and allocation of accommodation.

Communication Skills

: Excellent verbal and written communication skills, with the ability to liaise confidently and professionally with personnel at all levels.

IT Proficiency

: Competent in using Microsoft Office applications (e.g., Word, Excel, Outlook) and other relevant booking or database systems.

Teamwork

: A collaborative approach to working with colleagues, supervisors, and other departments to achieve shared goals.

Problem-Solving Skills

: The ability to address and resolve accommodation-related issues efficiently and effectively.

Customer Service Orientation

: A commitment to providing high-quality service to personnel, ensuring their accommodation needs are met.

Desirable Criteria

Experience in Accommodation Management

: Previous experience in a similar role or environment, such as managing accommodation services or facilities.

Knowledge of Military or Public Sector Operations

: Familiarity with the unique requirements of military establishments or public sector organisations.

Flexibility

: Willingness to adapt to changing priorities and work outside standard hours if required.

Audit and Reporting Skills

: Experience in conducting audits and producing reports to support operational requirements.
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Personal Criteria

Professionalism

: A courteous and respectful demeanour when interacting with personnel and stakeholders.

Reliability

: A dependable individual who can be trusted to complete tasks to a high standard.

Initiative

: A proactive approach to identifying and addressing potential issues before they arise. ###

Behaviours

We'll assess you against these behaviours during the selection process:


Communicating and Influencing Making Effective Decisions Managing a Quality Service Working Together

We only ask for evidence of these behaviours on your application form:

Communicating and Influencing Making Effective Decisions Working Together

Benefits

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Alongside your salary of 26,770, Ministry of Defence contributes 7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

As a Civil Servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference. Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.


Other benefits for Navy Command civil servants include:

25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service A very competitive pension scheme Personal & professional development Alternative working patterns for many roles Access to a confidential, professional support service Discount schemes Bicycle / season ticket loans Enhanced maternity, paternity, and adoption leave Special paid leave to volunteer up to 6 days a year

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.


The post does not offer relocation expenses.


External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note:

Expenses incurred for travel to interviews will not be reimbursed.


Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.


Navy Command are currently going through a review and there is a possibility that within 6-12 months the role applied for may be subject to change.


Please Note: Expenses incurred for travel to interviews will not be reimbursed.


Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.


Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.


The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.


MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.


Candidates will be required to provide a statement of suitability. (250 Word count)


At sift, you will be assessed against your

CV,

250 word statement of suitability

and to include the following Behaviours:

Communicating and Influencing Making Effective Decisions Working Together

At interview, you will be assessed against the following Behaviours:

Communicating and Influencing Making Effective Decisions Working Together Managing a Quality Service

Further information:

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.


The sift will take place within 5 working days of the application closing date.

Please note:

Interviews for the position will be conducted in person at Royal Naval Air Station (RNAS) Culdrose, providing an opportunity for candidates to engage directly with the selection panel in a face-to-face setting.


The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.


The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.


The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .


As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.


Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Lt Jason Deane Email : jason.deane769@mod.gov.uk
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Recruitment team

Email : DBSCivPers-ResourcingTeam3@mod.gov.uk ###

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.