Job Description

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Description

Are you looking to take your first steps into litigated file handling. If so we are looking for a Small Claims Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler.



The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.###

Key Accountabilities

Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met. Delivery of agreed performance targets and quality standards Analysis of the available evidence to create an initial case strategy on liability and quantum. Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs Proofing witnesses, assessing their evidence and drafting statements. Drafting of Court document and complying with all Court deadlines are met. Instructing, briefing and liaising with Counsel. Guiding the Defendant through the litigation process where required and setting expectations. Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making Delegation of tasks where available and appropriate to other members of the team Dealing with correspondence and telephone calls within strict service level agreements, Delegation of tasks where appropriate to other members of the team Updating reports upon receipt of evidence as required. Adhering to Client Guidelines that they receive up to date and accurate information about progress when requested Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations


Working Hours:

35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.



Primary location for this role is The Parklands, Bolton office. This role is a hybrid role working 1 day in the office and 4 days from home.###

Experience, Skills and Qualifications

Established experience in law through further education or experience File handling experience within a law practice or Insurer Good understanding of the high way code and basic road traffic act principles Ability to plan and prioritise workloads Efficient in a process driven environment Drive to achieve to take development opportunities when they arise with a positive attitude Excellent listening and verbal communication skills Excellent written communication skills and the ability to compose professional written communications Ability to follow instruction with attention to detail Ability to recognise when sensitivity and tact are required Effectively work within a team Basic knowledge of the Court Practice Rules


Values



Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;



Our Values



We are connected

We are Dynamic

We are Innovative

We succeed together###

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
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About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.