Job Description

The closing date is 9th Jul 2025

Job summary

---------------


To support elective care management by ensuring that waiting lists are clean and accurate, that RTT rules are followed and patients are managed efficiently.

Main duties, tasks & skills required

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The post holder will be required to present all work to a high standard of accuracy and to complete tasks in a timely manner. The key duties are set out as follows:

Maintain knowledge and understanding of national and local guidance around RTT rules Support the RTT Validators in management of their generic inboxes, including the Inter- Provider Transfer (IPT) mailbox Respond to internal queries raised through the inbox, liaising with RTT validators as required Respond to external Trusts who have IPT queries received in the RTT mailbox and ensure any IPTs received are on the PAS systems. Validate IPT forms to ensure start and RTT status is correct before sending to receiving Trust. Attend meetings regarding RTT where needed Support with maintaining records of patients that have deferred treatment Any other administrative tasks that will support the RTT validators

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

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Qualifications

#

Essential

Good standard of education with English and Maths to GCSE 4 or above or equivalent

Vocational, NVQ level 3 Business Studies or equivalent or demonstrate relevant experience

Vocational, NVQ level 2 or equivalent or demonstrate relevant experience willing to complete level 3 within agree time scale

On-the-job training of administrative systems (IMS Maxims), admission, patient information systems, hospital departments, clerical / office procedures, data input procedures

Experience

#

Essential

Experience of using Excel or other data manipulation tools


#

Desirable

Experience in an information or performance management role

Experience of the Health Care Sector

Additional Criteria

#

Essential

IT Literate on all Microsoft packages and be able to learn bespoke software packages to a high level

Understanding of the operations of the Trust and its reporting requirements

High standard of written and verbal communication including the ability to present and receive complex information to non-information experts

Demonstrate excellent communication skills ensuring effective liaison and understanding

Ability to plan a range of on-going activities with a number of dependencies and ability to adjust plans in light of urgent work

Demonstrate effective time management and an organised working environment

Must have an excellent level of attention to detail to ensure accuracy of own work

Self-motivated and able to work to tight deadlines with a flexible approach to work

Be proactive and process orientated

Be able to focus and concentrate, following an issue through to its conclusion

Excellent analytical and problem solving skills with ability to analyse, interpret and resolve complex problems and spot errors in reports or data using query tools and detailed data analysis


#

Desirable

Knowledge of Referral to Treatment (RTT) rules and guidance

Knowledge of patient pathways and outcomes

Knowledge of the NHS Information Governance agenda including requirements of the Data Protection Act

Have a full understanding of the information systems in use for the management of patients within the patients pathway

Understanding of data query and reporting tools e.g. Excel

Understanding of databases

For help with your application, contact:

Jess Whatley


Jessica.Whatley@somersetft.nhs.uk


01935383189

Pay scheme

Agenda for Change

Band

Band 3

Salary

24625.00 to 25674.00 Yearly

Contract

Permanent

Working pattern

Part-Time, Home or Remote Working

Reference number

184-OL-OR-2661

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA