S/4hana Associate Cloud Consultant

Middlesex, United Kingdom

Job Description


Requisition ID: 269145
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. PURPOSE AND OBJECTIVES As an enabler of the Intelligent Enterprise in the Experience Economy, SAP helps it customers to run at their best. Our services, support, and tools guide, simplify, and accelerate our customers journey towards becoming intelligent enterprises with SAP’s digital platform, intelligent suite, and intelligent technologies. Together with our customers and partners, we drive differentiating innovation and create exceptional business outcomes. As part of the Board area Customer Success, the Intelligent Delivery Group unit is implementing end-to-end solutions with our customers by translating their aspirations into business solutions. We strengthen the relationship with our customers and strive for long-term engagements. The S/4HANA Associate Cloud Consultant will act as trusted partner to our customers on their journey to the cloud, from scoping and planning of the initial deployment to continuous value engineering of adopting quarterly updates. The Associate Consultant role requires an understanding of ERP process across functional borders, as well as a service-oriented attitude with the aim to achieve customer delight. The Associate Consultant role will be at the core of our customers and of SAPs success and is primarily a strategic relationship function, accountable for the overall services and support engagement and successful delivery of services. KEY RESPONSIBILITIES AND TASKS Overall

  • Ensure customer success, satisfaction, and reference ability for S/4HANA Cloud customers
  • Define methodology, tools and processes allowing a successful customer adoption
  • Support the industrialization of the implementation process to enable the initial deployment within 4 weeks
  • Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)
  • Identify cross and upsell opportunities within existing customer engagements in line with the innovation strategy of the customer
  • Drive the adoption of the value based innovation roadmap and guide the customer in their journey
  • Define services to enable customers to embrace cloud’s agile way of life: Drive Continuous Value Engineering (CVE) with the consumption of quarterly innovation / cross sell and upsell leveraging in-application telemetry capability
  • Define the second S in SaaS: Develop a delightful customer experience across all cloud solutions
  • Plan and personalise the customer journey while maintaining global scalability and consistency
  • Provide services sales and solutioning support by defining and utilising sizing concepts for service delivery
EDUCATION AND COMPETENCIES / SKILLS
  • High customer orientation, service attitude and business acumen
  • Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
  • Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
  • Adaptability and flexibility to manage deadline pressure, ambiguity and change
  • The ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
PROFESSIONAL EXPIEREINCE
  • 1+ year of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment
  • 1+ year of ERP and related experience with SAP product delivery experience
  • 1+ year customer facing experience
WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now. SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Successful candidates might be required to undergo a background verification with an external vendor.

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Job Detail

  • Job Id
    JD1656253
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Middlesex, United Kingdom
  • Education
    Not mentioned