Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


Are you passionate about making a difference to individuals and communities? We have two exciting opportunities for Safe Communities Officers to join the Flagship's Safe Communities Service. If you're committed to community safety and have experience in housing or related fields, this role offers a chance to make a real impact. These are permanent jobs, working 37 hours per week, Monday to Friday. These role comes with Agile Working and Flexible Working will be considered.


As a Safe Communities Officer, you'll play a vital role in helping customers feel safer in their homes and neighbourhoods. You'll be part of a dynamic and supportive team, working collaboratively to address a range of issues including anti-social behaviour (ASB), hate crime, exploitation, and safeguarding. Your work will contribute directly to building sustainable communities.


These roles are Norfolk/Suffolk and Suffolk/Essex based, working fluidly and collaboratively with colleagues across areas,

please state your preferential location upon application

.


Key Responsibilities:

Case Management:

Manage a varied caseload from first report through to resolution using a variety of solutions. Investigate incidents thoroughly and sensitively, working with victims, perpetrators, and communities. Maintain accurate records and ensure timely progression of cases.

Customer Service & Victim Support:

Deliver outstanding customer service with empathy and understanding. Provide excellent care and support to victims, ensuring their voices are heard and needs are met. Communicate effectively and sensitively with individuals in distress or at risk.

Problem Solving & Risk Management:

Apply strong risk assessment and problem-solving skills to develop long-term, sustainable solutions. Address root causes of ASB and vulnerabilities within communities. Use professional judgement to assess and respond to safeguarding concerns.

Collaboration & Partnership Working:

Work closely with internal teams and external stakeholders including police, social services, and support agencies. Contribute to multi-agency approaches, understanding roles and responsibilites. Represent Flagship in partnership meetings and forums.

Legal Work:

Prepare legal documentation including witness statements and court papers. Attend court as required, representing the organisation professionally and confidently. Understand and apply relevant housing legislation and regulatory frameworks.

Working environment:

Visiting customers, attending meetings, and engaging with communities. Agile working between offices, in the field, and remotely as needed.

Applications are welcomed for the role of Safe Communities Officer from those with the following:


Experience in community safety, housing, or a related field. Resilience and the ability to work in a fast-paced, reactive environment. Confidence in managing changing priorities and a busy caseload. Excellent communication and interpersonal skills. A full Valid Driving Licence. A genuine interest in making communities safer and more inclusive.

This role offers the opportunity to deepen your knowledge of housing law and work within a regulated environment. If you're ready to make a meaningful difference and have the skills and passion for this role, we'd love to hear from you. For more information, contact Lydia Chambers on 0845 258 6746.

In return for your hard work, we offer a competitive salary of 36,671.04 per and a benefits package that includes:

Company Car. 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Safe Communities Officer The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 8462 and state that you are applying to be a Safe Communities Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here, to see the full list of benefits for this job.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 15:00 (3pm) on Friday 14.11.2025. Interview Date: Monday 24.11.2025 and Tuesday 25.11.2025, in Bury St. Edmunds.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


Safe Communities Officer - Reference Number 8462

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.