Job Description

Safer Recruitment & Volunteer Support Coordinator

Team:

Central Volunteering and HR

Reports to:

HR & Payroll Manager

Location:

Remote with requirement to occasionally travel as and when required

Contract:

Permanent

Hours:

21 / 3 days per week

Salary:

13,479.73 (Pro-rata) - FTE 23,750 - Band 1

Home-Start Cymru

Children need happy, healthy homes in order to thrive. Being a parent of young children is challenging at
the best of times. Families face more pressures than ever, with many parents
finding the practical and emotional demands overwhelming. That is when
Home-Start Cymru can help.

Home-Start Cymru works with families with young children through a
volunteer-led, home-visiting model of support and other types of direct support
on topical issues such as benefits, housing and wellbeing. We combine the strengths of our network of
community-based volunteers across Wales with our professional expertise in the early
years. We are there for parents when they need us most, because childhood cannot
wait.

Our volunteers are drawn from the communities in which they
support, and the work we do not only helps parents and children, but makes a vital
difference to strengthening communities.

Purpose of the Role

This role plays a key part in supporting the safe and efficient recruitment and onboarding of volunteers. It focuses on ensuring safer recruitment checks are carried out thoroughly, records are accurate and up to date, and new volunteers are welcomed and inducted in a well-organised and consistent way.

Job Summary

The Safer Recruitment & Volunteer Support Coordinator is responsible for coordinating the volunteer recruitment process from initial enquiry through to induction and handover to operational teams.

The post-holder will process DBS checks, collect references, verify documentation, coordinate and deliver elements of induction training, and maintain accurate records across volunteer recruitment systems. They will also support wider engagement activity to ensure potential volunteers receive a welcoming and timely response.

While the primary focus is on volunteer recruitment, the role will also assist with HR processes where these overlap with safer recruitment.

This role suits someone who is highly organised, confident with systems and data, and enjoys supporting people through structured processes. HR experience is not essential, and training will be provided.

The post-holder will also play a general role in supporting the charity to engage with potential volunteers, helping to promote opportunities and ensure a warm, welcoming first point of contact.

Key Relationships

The post-holder will work closely with the Volunteer Recruitment & Development Manager, regional volunteer leads, the HR team, operational managers, and volunteer coordinators to ensure processes are joined up and recruitment activity runs smoothly.

Main Responsibilities

A core part of the role is supporting safer recruitment. This includes processing and tracking DBS applications, requesting and chasing references, and checking identity, right to work, and qualifications where required. The post-holder will ensure all documentation is completed accurately and stored in line with GDPR. They will also promote a culture of safeguarding and safer recruitment through the way they approach each stage of the process.

The role involves supporting interviews for new volunteers. This may include scheduling and coordinating interviews and, at times, conducting them using agreed templates and safer recruitment principles.

The Coordinator will play a key role in onboarding and induction. They will send out welcome packs and induction information, coordinate training dates, track the completion of mandatory modules, and deliver elements of the induction training programme to ensure volunteers feel welcomed, prepared, and confident in their roles. All checks and training will be logged promptly on the relevant systems.

Accurate data management underpins this role. The post-holder will manage and maintain volunteer and recruitment systems, ensuring that records are accurate, up to date, and compliant with organisational standards. They will maintain a list of DBS renewal dates and initiate renewals for staff and volunteers in a timely manner. The post-holder will monitor pipelines to identify delays, contribute to regular audits, and provide timely data and updates to managers to support reporting and monitoring requirements.

Strong communication with the Operations Team is an essential part of this role. The post-holder will keep operational colleagues informed about the volunteer pipeline and support a smooth handover once recruitment is complete, ensuring new volunteers are introduced seamlessly into their placements.

Collaboration is central to success in this role. The post-holder will work closely with colleagues across regions and teams to ensure that safer recruitment standards are applied consistently. They will also support the ongoing improvement of recruitment workflows and systems to make processes more efficient and user-friendly.

They will contribute to wider efforts to engage and attract new volunteers, supporting communication, enquiries, and outreach activity as needed to ensure the charity continues to build a strong and diverse volunteer base.

The post-holder may be required to carry out other reasonable duties, consistent with the purpose and level of the role, to support the smooth running of volunteer recruitment and wider organisational activity.

Person Specification

Essential Criteria

The successful candidate will be able to demonstrate: Strong organisational skills, with the ability to prioritise and manage multiple tasks in a changing and fast-paced environment. Excellent attention to detail and a commitment to accuracy. Confidence in both written and verbal communication. Previous experience in administrative work involving accurate data entry and record-keeping. Understanding of confidentiality, GDPR, and data protection principles. A high level of IT literacy, particularly in relation to the MS Office Suite and exposure to CRM systems with an understanding of data structures and reporting. A proactive, can-do attitude with the ability to work independently and as part of a team. A willingness to learn and develop new skills in a fast-paced, cross-functional environment.

Desirable Criteria

The following experience or knowledge would be beneficial but is not essential:

CIPD Level 3 qualification with previous experience in an HR or commercial recruitment role Awareness of or interest in safer recruitment practices. Experience supporting recruitment or onboarding processes (volunteer or staff). Familiarity with the voluntary, charity, or education sectors. Experience delivering or supporting induction or training activities. Interest in building skills in HR, volunteering, or compliance-related work. Knowledge of basic safeguarding principles
Application Deadline: 31/10/2025

We reserve the right to close early or extend this vacancy depending on the number of candidates.

Job Type: Part-time

Pay: 13,479.73 per year

Expected hours: 21 per week

Benefits:

Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Cardiff CF3 0BL