Job Description

We are looking for a Sage Intacct support consultant to join our team.


Location: Warrington / Remote

Job details

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Datel's Sage Intacct support consultants work closely with our customers to answer queries and problem solve issues. You'll work closely with others in the team and across the business.




What you'll do
Due to continued growth, we have an opportunity to join our Sage Intacct Support team. Sharing our values and commitment to quality and success, you'll join our dedicated team in Customer Support Services.



You'll love solving problems creatively, drawing on your own knowledge and sharing insights with other team members to provide fast and efficient solutions to sometimes complex issues, all the while creating and maintaining customer loyalty by ensuring excellent customer service.


What to bring
You'll be an experienced Support Consultant working with Sage products and/or other financial software. Alternatively, you'll have an accountancy background with a keen interest in progressing a career in Customer Support.



Sage Intacct experience is not essential and full product training will be provided. An accounting qualification such as AAT would be desirable.



Whilst comfortable working from home, you'll be a dynamic team player with a keen willingness to learn, utilising the support of an experienced team that will be available to regularly assist and collaborate with you.


What we offer in return
Datel is a successful tech and services business that is here to help you to achieve your full potential. Potential is more than just a word to us, it's our purpose.



Headed up by Richard Cunningham, you will work closely with a highly skilled and experienced Sage Intacct support team that have experience of delivering outstanding customer service, across an array of technical and functional facets to our current Sage Intacct customer base. Located throughout the UK, the team regularly engage on complex investigations, troubleshooting and resolution steps using MS Teams as the backbone for connected sessions. Collaboration also occurs through office based and virtual meetings as well as team and company social events. The Support Department is made up of 67 people covering the four core Sage, and third-party, solutions that we provide, managing over 45,000 tickets per year to our 900+ customers against a target SLA.



We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say - we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation and our local Foodbank.

Your candidate journey

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While specialist roles may include a few extra steps, here's what you can typically expect when you apply for a role with us.


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Review and shortlist

We review applications to find the best candidates for the role.


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Introductory call

You'll speak with one of our HR team who'll arrange your interview.


03


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First Interview

The hiring manager will interview you to get to know you better.


04


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Final interview

You'll be asked to complete a task to show off your skills.


05


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Role offer

If successful we'll talk you through the offer and answer any questions.

Our benefits

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Personal development

We help you to succeed in your role with certification training, mentoring and support so you can unleash your potential.
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Financial security

With competitive salaries, a salary sacrifice pension scheme, life cover, shopping discounts and a health cash plan, we have your financial health in mind.
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Health

Everyone gets BUPA private health care with access to GPs and a 24 hour health advice line. Plus, you get money back from the costs of health expenses such as optical and dental treatments.
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Mental wellbeing

We have over ten Mental Health First Aiders within the team and our online wellbeing centre gives you access to our employee assistance programme.
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Annual leave

You'll get 25 days of holiday (which increases with service) plus bank holidays. You'll also be able to buy and carry forward leave.
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Milestone rewards

We value the contribution you'll bring. Stay with us for a significant milestone and we'll thank you with cash bonuses.
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Electric car scheme

We help you to help the environment by supporting your purchase and running of an electric car.
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Social events

Join us for regular social events including our annual summer social, Christmas party and team celebrations throughout the year.
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Sage Foundation

We offer cross-team charitable activities to get involved with and fully-funded opportunities to take part in charitable events.