Job Description

Job reference 324413

Sales Account Manager - Special Delivery Services

Competitive salary, plus 4,200 car allowance or 3,700 cash equivalent, private healthcare, 18% annual bonus potential, company pension scheme with highly competitive contribution rates and generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years' service.

Permanent, Full time

Location: This is a remote based role with the expectation to visit customer sites and Royal Mail Group sites as and when the business requires. Due to the nature of the role, a Full valid UK Driving Licence is required.



Join Our Team as a Sales Account Manager for Special Delivery Services!



Are you a dynamic and experienced B2B sales account manager looking for an exciting new challenge? We are seeking a talented individual to join our team and take charge of managing the contractual, commercial, and operational relationships with our key clients in Special Delivery Services. This role spans across core and new markets, including banking, government, healthcare, and retail.

About the role

As Special Delivery Services Sales Account Manager, you will:

Drive Business Growth: Identify, prioritise, and convert customer business opportunities to maximise income, forecasting, margin, and cost savings. Own the sales cycle from pitches to contract awards. Analyse Data: Utilise large data sets and sales metrics to enhance quality, revenue, products, and SLAs. Manage Complex Issues: Oversee critical issues such as new site/service take-ons, contract variations, peak trading, industrial relations, and business continuity planning. Improve Commercial Outcomes: Minimize contractual penalties and deliver tangible commercial improvements. Ensure Service Excellence: Liaise across Specialist Delivery Operation Services to enhance service quality, cost savings, and operational efficiencies.

About You

As an experienced sales account manager, you will be able to demonstrate the following skills:

B2B Sales and Account Management: Delivery of contract SLAs and KPIs Interpersonal Skills: Strong ability to establish rapport with stakeholders at all levels and lead and run weekly/monthly/quarterly customer meetings. Industry Knowledge: Understanding of special delivery services or similar same-day delivery operations. Commercial Acumen: Curious and commercially minded, with the ability to challenge and question for commercial benefit. Analytical Skills: Demonstrable forecasting, reporting, and analytical skills to drive performance improvement. Planning and Flexibility: Strong planning skills and adaptability to change. Creative Problem-Solving: Ability to find commercial solutions to challenging problems. Numeracy and Literacy: Excellent commercial acumen, able to analyse and understand MI and performance metrics and present to internal and external stakeholders. Excel skills are essential.

Extra Benefits

Family friendly support

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
Supportive and generous company

sick pay

Your Wellbeing

- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. Available only to perm employees

Next Steps

Closing Date: Thursday 22nd May 2025. Please note, this advert may close early if the appropriate number of applications has been reached.


The next stage of the selection process will be a face to face interview consisting of competency based, role specific questions and a short presentation.



Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.



Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.



We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



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