Job Description

The Role:

Due to the success of our business, we are looking to recruit a

Sales Administrative Assistant

This role requires a proactive, highly organised, and self-motivated individual to support both staff and management within our Telesales and Retentions team. You will handle a variety of administrative tasks, making this an excellent opportunity for someone who thrives in a fast-paced environment and can adapt as responsibilities grow and evolve.

If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you!

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As our

Sales Administrative Assistant

your key responsibilities will be:

Work closely with the Telesales and Retentions Managers to provide full administrative support across the department Verify disconnection statuses, raise IT tickets for unresolved cases, and accurately record disconnection reasons Process Early Termination Fee (ETF) credits compliantly, ensuring correct documentation is received before approval Raise and amend credits in line with company policy, track agent spend, identify non-compliance, and support corrective actions Maintain accurate records, reports and compliance checks to ensure smooth running of telesales operations Create and distribute weekly newsletters for TSAR departments, summarising key updates and changes Take accurate notes during management meetings and disciplinaries, and follow up on agreed actions Send daily and weekly performance updates to managers and teams as required Extract and analyse data from internal systems to track team productivity and compliance Provide flexible support for ad hoc administrative tasks within the wider telesales and retentions function Ensure all administrative processes run efficiently with strong attention to detail Demonstrate a self-motivated, resilient and driven approach when managing workload and deadlines

What you'll bring to toob:

Ideally, has previous experience of working in a busy administrative role (not essential) Ability to work proactively, multi-task and prioritise their own workload effectively High attention to detail and accuracy Analytical - can demonstrate, through examples, a structured approach to tasks Strong IT skills with experience of using computerised systems and office-based software Excellent verbal and written communication skills
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What we offer you!

A positive, collaborative, and supportive work environment Annual leave - 25 days + Bank Holidays (alternated, but you get a day back) Group Pension Group Critical Illness Private Medical Scheme Development opportunities

Family Friendly Benefits

Enhanced maternity & adoption pay - up to 6 months full pay Enhanced paternity leave and pay - up to 3 weeks full pay
Job Types: Full-time, Permanent

Pay: 29,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Referral programme
Work Location: In person