Job Description

About Ekco



Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!



We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.



? In a few words, we take businesses to the cloud and back!



We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.



The role



We are looking for a dedicated and detail-oriented Inside Sales Administrator to join our sales team. This is a sales support role ensuring smooth operations and contributing to the achievement of sales targets. The ideal candidate will have excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving.



To succeed in this role, the individual must be able to perform the duties required, in accordance with established standards for the position. The suitable candidate must be able to successfully complete each essential task:



Provide administrative support to the sales team

Handle customer inquiries and resolve issues promptly

Maintain customer databases and sales records

Assist in the preparation of sales forecasts and reports

Coordinate with other departments to ensure smooth sales operations

Office based in our Milton Keynes office



Key Responsibilities



Work closely with the Inside Sales Team lead and Account Managers / VCIOs

Coordinate your schedule with the sales team

Prepare, coordinate & process sales quotes with account managers

Maintain and update sales opportunities / customer records

Develop monthly sales reports and KPIs

Communicate important feedback from customers internally

Ensure sales targets are met and report any deviations.

Stay up to date with new product and feature launches and ensure the sales team is on board

Ensure high levels of communication are maintained with customers

Ensure Quoting templates are kept up to date to reflect accurate product and service margins

Work with other departments, i.e. Deployments and projects team to ensure orders are processed within SLA.

Experience:

2+ years' work experience as a Sales Administrator or Sales Support Agent is preferred.

Skills:

Hands-on experience with CRM software and MS Office (MS Excel in particular)

Understanding of sales performance metrics

Excellent organizational and multitasking skills

A team player with a high level of dedication

Ability to work under strict deadlines

Be adaptable in a fast-paced environment and are willing to learn



Benefits/Perks



? Time off - 25 days leave + public holidays

x1 day Birthday leave per year

Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice

Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice

?? EkcOlympics - a global activity for fun!

Learning & development - Unlimited access to Pluralsight learning platform

A lot of responsibilities & opportunities to grow (also internationally)



Why Ekco



? Microsoft's 2023 Rising Star Security Partner of the year

VMware & Veeam top partner status

Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards

Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging

We recognise the value of internal mobility and encourage opportunities for internal development & progression

Flexible working with a family friendly focus are at the core of our company values