Job Description

Job Title: Sales Administrator (9-Month Fixed-Term Contract - Maternity Cover)

Department: Sales - Empire Tapes

Date: November 2025

Version: 1.0

Position Summary

We are looking for a highly organised and customer-focused Sales Administrator to join our Sales Team at Empire Tapes. The role supports our customers across a wide range of industrial and construction sectors and plays a central part in ensuring the smooth running of our internal sales operations.

This position is built around two core areas of responsibility. The first is accurate and timely order-processing activity, including entering customer orders, preparing quotations, updating customer records, and coordinating with operations and logistics to keep orders moving. The second focuses on customer liaison and service, responding to customer enquiries, providing updates on order progress, resolving issues, and ensuring clear communication across internal teams.

This combination of responsibilities makes the role essential in maintaining strong customer relationships, supporting sales activity, and ensuring that customers receive a reliable and efficient service throughout the order journey.

Key Responsibilities

1. Order Processing & Administration

Enter customer orders into the system with a high degree of accuracy, checking pricing, quantities, and delivery details.

Prepare quotations and follow up internally to make sure all information is correct before sending to customers.

Check stock availability and work with operations where allocations or adjustments are needed.

Issue pick slips and dispatch-related paperwork when required.

Keep customer records, price files, and account details up to date.

2. Customer Liaison & Service

Respond to incoming phone calls and emails, providing information on products, pricing, stock levels, and delivery times.

Follow up quotations by phone to ensure the customer has received them and it meets their expectations, gathering feedback on quote status and likelihood of ordering. Record this information in the CRM system and sign post to management where further negotiations are needed.

Keep customers updated on the progress of their orders, including any delays or changes.

Handle basic product or order-related queries and know when to escalate an issue.

Maintain a helpful, professional tone in all interactions.

3. Expediting & Internal Coordination

Maintain a helpful, professional tone in all interactions.

Track outstanding orders and follow up internally to keep them moving.

Liaise with operations and logistics to support urgent or time-sensitive shipments.

Work with purchasing on special orders or non-stock items.

Assist finance with invoice queries, returns, and credit requests when needed.

4. General Support

Maintain a helpful, professional tone in all interactions.

Carry out filing, record maintenance, and general admin tasks to keep information organised and accessible.

Update CRM and shared systems so the sales team has current and accurate activity notes.

Help with internal sales reports or data checks when requested.

Provide cover and support for other members of the team during busy periods or absence

Skills and Experience Required

Solid experience in a sales administration, customer service, or order-processing role, ideally within a B2B environment such as manufacturing, distribution, or industrial supply.

Confident working with order-processing or ERP/CRM systems, with the ability to maintain accurate data and follow internal workflows.

Strong communication skills, both written and verbal, and comfortable speaking with customers by phone and email.

Highly organised, able to manage several tasks at the same time, and confident working with detail, numbers, and documentation.

Good working knowledge of Microsoft Office, particularly Outlook, Word, and Excel.

Experience dealing with operations, logistics, or purchasing teams is helpful, especially where order progress or customer updates are involved.

Core Competencies

Customer-Focused: Committed to providing clear, timely, and helpful support to customers throughout the order process.

Detail-Driven: Works accurately with data, documentation, and system entries to maintain smooth and reliable administration.

Organised & Methodical: Able to handle multiple tasks and deadlines without losing track of priorities.

Problem-Solver: Takes a practical approach to resolving customer issues and internal queries.

Team-Oriented: Works well with colleagues across sales, operations, and logistics to keep orders moving and customers informed.

Calm Under Pressure: Maintains steady performance and judgement during busy periods or when unexpected issues arise.

Qualifications

Level 2/3 education (GCSEs/A-Levels or equivalent).

Competent IT skills as a minimum requirement.

Scope of Position

The role does not have line management responsibility.

Additional hours may occasionally be required in line with business demands.

Location

This role is an office based role, based at our Head Office in Wath upon Dearne, Rotherham S63 7LG ,

Salary is competitive and negotiable

Job Type: Fixed term contract
Contract length: 9 months

Benefits:

Canteen Company pension Free parking On-site parking
Work Location: In person