Job Description

About Us

Home Carpets by Neil McBrearty, is a family-run flooring specialist with over 25 years of experience serving Carlisle and wider Cumbria.

We're well-known for quality flooring solutions -- from luxurious carpets to laminate and LVT. We offer free home measuring, personalised quotes, and professional fitting to ensure the best customer experience.

As we continue to grow, we're looking for a Sales Administrator to join our friendly team.

What you'll be doing

We're known for our excellent customer service so in your role, you'll be expected to support with the smooth running of all sales orders from order to fitting.

Your responsibilities will include:

Submitting quotes and sales invoices via our accountancy package Xero

Maintaining our customer database ensuring all information is accurate and up to date

Processing sales orders and handling the related paperwork

Liaising with suppliers and fitters to arrange deliveries and installations

Liaise with our customers in the run up to their fitting sending reminders and making sure everything is in order for a smooth experience

Keeping accurate records, stock information, and appointment schedules

Assisting customers in-store and over the phone with enquiries and product selections

Your days and hours of work

Your normal hours per week will be 25-30 per week.

You will be expected to work a Saturday morning from 10am to 1.00pm to cover our retail shop and the remaining hours will be worked over 4 other days (Monday to Friday).

What we're looking for

We're a busy team so we're looking for someone who works proactively and can show initiative. You'll be expected to book in appointments so you'll need a good geographical knowledge of the local area so our team can travel efficiently

You'll also need to demonstrate:

Excellent communication and interpersonal skills

Confidence both over the phone and when dealing with customers face-to-face

Strong written communication skills, with good spelling and grammar

Confident IT skills with the ability to learn new systems and processes quickly

Previous experience in retail, sales, or customer service is a plus

A proactive, customer-focused attitude and strong attention to detail

If you have knowledge of the accountancy package Xero, that would be advantageous but not essential.

What we offer

Rate of Pay: 13.50 - 15.00 per hour depending on experience

Holiday Entitlement: 28 days including Bank Holidays

Christmas closure

No Sunday or Bank Holiday working

Convenient free parking

Staff discount on carpets and flooring

The opportunity to be part of a well-established, trusted local business known for quality flooring and excellent service

If you think this is the next role for you, then let us know by applying today!

Job Types: Part-time, Permanent

Pay: 13.50-15.00 per hour

Expected hours: 25 - 30 per week

Benefits:

Employee discount On-site parking
Work Location: In person